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Skills

  • Strategic business planning
  • Relationship development
  • MS Office
  • Process improvement
  • Business Development
  • Data collection and analysis
  • Strategic planning
  • Method equipment
  • Data-driven decision making
  • Business Administration

Work Experiences

  • Created and managed schedules to ensure that required areas were covered and that customer service demands were met.
  • Was in charge of training and developing new sales team members in terms of products, selling techniques, and company procedures.
  • Reduced costs and increased efficiency by reorganizing labor, capital assets, inventory purchasing, and technology upgrades budgets.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Worked with customers to recommend specific products and specials that met their specific needs, specifications, and requirements.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Controlling expenses, optimizing schedules, and regulating inventory usage allowed me to meet or exceed financial goals on a regular basis.
  • Checked the team's performance and made sure they were following procedure and program standards.
  • Created, marketed, and sold the entire standard line of products, including Adobe Creative Suite and Workday.
  • Collaborated with the sales team to achieve goals, consistently meeting or exceeding personal quotas.

Summaries

  • To build long-term, productive relationships, be persuasive when negotiating contracts and diplomatic when communicating with customers.
  • Optimize long-term success by effectively balancing targets with resources.
  • Talented supervisor with strong problem-solving and conflict-resolution skills who has led teams and organizations to success for more than 2 years.
  • By cultivating a collaborative and skill-based culture, employees are better equipped to achieve their objectives.
  • Dedicated to providing high-quality services and products.
  • To maximize business revenue, I am meticulous about keeping merchandise presentable.
  • Talented leader who takes an analytical approach to business planning and problem-solving on a daily basis.
  • Through skilled promotions, focused on maximizing bottom-line profitability by satisfying customer needs and business targets.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Manager, Sales and Customer Support.
  • Forward-thinking manager with 14 years of manufacturing project management experience.

Accomplishments

  • Brought in 10 new customers.
  • Spearheaded a cross-functional task force that resulted in reducing customer support costs by $11 in one year.
  • Coordinated with product development to refine support tools, cutting customer complaint resolution time by 46%.
  • Championed use of Power BI to track customer retention metrics, enabling data-driven strategy enhancements.
  • Resolved product issue through consumer testing.
  • Collaborated with marketing to introduce new customer onboarding processes that decreased churn by 61% in 6 months.
  • Reduced overtime costs by 64% without affecting service quality by optimizing support team shift patterns.
  • Led efforts to negotiate partnerships with key vendors, resulting in over $10 in revenue savings in two years.
  • Revamped training materials and decreased onboarding time for new hires by 19% without sacrificing service quality.
  • Devised a customer-first engagement blueprint, boosting retention rates by 40% within three years.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute (PMI)
  • American Medical Informatics Association
  • Jaycees
  • Global Sales Excellence Association
  • National Association of Sales Professionals (NASP)
  • Project Management Institute
  • National Federation of Independent Business (NFIB)
  • Global Sales Science Institute (GSSI)
  • International Customer Management Institute (ICMI)

Certifications

  • Cross-Selling and Upselling Specialist (CUS) – Sales Leadership Institute
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Google Analytics for Beginners
  • Advanced Data-Driven Marketing Certification – Power BI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified CRM Administrator – QuickBooks
  • Certified Negotiation Expert (CNE) – Certified Negotiation Expert Institute

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