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Skills

  • Operational improvement
  • Communications
  • Team building
  • Blood collection tool optimization
  • High-volume blood collection
  • Bloodborne pathogen safety
  • Health education
  • Healthcare data entry
  • Measuring vital statistics
  • Diagnostic testing

Work Experiences

  • Contributed to a Top Performer accreditation.
  • Clarified test orders.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collected high-quality blood samples.
  • Achieved a 65% improvement in laboratory efficiency.
  • Achieved compliance with CPA safety standards.
  • Collaborated cross-functionally with nurses and lab techs.
  • Achieved 53% less sample recollection.
  • Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
  • Achieved zero compromised specimens in 2018.

Summaries

  • Achieved 17% of patients receiving timely results.
  • Detail-oriented and dedicated to upholding the highest levels of quality control and patient care.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of data analysis and workflow optimization as well as client relations training.
  • Boosted compliance for routine blood testing by 75%.
  • Strengths in strategic planning and vendor management backed up by Healthcare training.
  • Achieved a 68% reduction in errors.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Committed to upholding the highest safety and quality control standards.

Accomplishments

  • Managed critical specimens for patients in ICU, delivering 4% on-time accuracy and rapid turnaround in diagnoses.
  • Tracked over 18 lab samples per shift while maintaining a 60% accuracy rate in specimen documentation and handling.
  • Participated in a hospital-wide research study on patient comfort techniques, contributing to a 49% reduction in patient complaints post-procedure.
  • Played a critical role in a special project focused on high-volume phlebotomy work, independently managing blood draws for 10+ patients daily.
  • Contributed to a 24/7 lab environment and maintained professional oversight during off-hours, leading to 72% fewer after-hours emergencies.
  • Resolved product issue through consumer testing.
  • Regularly tasked with training staff members in the use of metric for EHR updates, accelerating lab integration timelines by 41%.
  • Mentored and trained a group of 4 new interns, resulting in 47% faster onboarding into phlebotomy practices and procedures.
  • Audited compliance for medical waste disposal, resulting in zero incidents during safety inspections over 6 months.
  • Adapted to high-pressure environments by processing 8 blood draws per hour during marketing, ensuring no critical delays.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Member, National Phlebotomy Continuing Education Program
  • Jaycees
  • Active participant in Laboratory Quality Management Programs at Boston
  • Lions Club
  • American Health Information Management Association (AHIMA)
  • International Association of Phlebotomy Technicians (IAPT)
  • Member, Association for Healthcare Resource & Materials Management (AHRMM)
  • Active member of Healthcare Financial Management Association (HFMA)
  • Toastmasters

Certifications

  • HIPAA Compliance Certification - Ironclad Systems
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • First Aid/CPR Certified
  • American Medical Technologists (AMT) Registered Phlebotomy Technician (RPT)
  • Phlebotomy Technician Certification (PBT) – American Society for Clinical Pathology (ASCP)
  • Elderly Phlebotomy Certification - Beacon Labs
  • EKG Technician Certification (CET) - framework
  • Certified Phlebotomy Technician I (CPT I) - procedure
  • CPR and AED Certification - system
  • Certified Public Accountant

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