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Skills

  • Conflict resolution skills
  • Investigative procedures
  • Ability to be a leader
  • Inmate behavior modification tactics
  • Security personnel training
  • Understanding of defensive tactics
  • DHS Armed Handgun training (2020)
  • Ability to speak authoritatively
  • Search and seizure procedures
  • Crisis intervention training

Work Experiences

  • Completed sanitation and maintenance inspections in the dorms and reported the findings to management.
  • Started it.
  • Won
  • Inmate crews working on maintenance, operations, farming, and construction projects were under my supervision.
  • Raised the stakes.
  • Made rounds and conducted head counts and roll calls at predetermined intervals.
  • Escorted inmates from one location to the next and oversaw all activities.
  • Managed
  • Kept track of everything.
  • Looked for illegal items such as weapons and drugs.

Summaries

  • Qualified investigator with experience managing criminal justice cases in the past.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Professional with over 3 years of experience in project management and process improvement initiatives across the enterprise.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Determined sales and marketing professional with 4 years of experience in standard industry.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Leveraged expertise in interpersonal communication to mediate 6 serious conflicts, resolving them without the need for physical interventions.
  • Trained 17 incoming correctional staff on facility protocols and safety procedures, increasing training completion by 24%.
  • Supported inmate reintegration programs that contributed to reducing recidivism rates by 78% among released individuals.
  • Documented and resolved initiative which led to standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised facility shift schedules with a focus on security coverage, yielding a 79% reduction in unmonitored time periods.
  • Actively contributed to initiative's reduction in contraband discovery time by 18% through better search protocols.
  • Created incident documentation templates that improved log entry efficiency by 41% for staff.
  • Increased inmate program participation by 41% through strong interpersonal communication with incarcerated populations.
  • Increased sales 18% over one year.

Affiliations

  • National Association of Field Training Officers (NAFTO)
  • National Sheriffs' Association (NSA)
  • Law Enforcement Tactical Response Unit (LETRU) Alumni
  • International Association of Law Enforcement Firearms Instructors (IALEFI)
  • Society of Women Engineers
  • Society for Police and Criminal Psychology (SPCP)
  • Correctional Education Association (CEA)
  • Prison Officers' Association (POA) framework
  • Toastmasters
  • National Tactical Officers Association (NTOA)

Certifications

  • CompTIA A+ Technician
  • Certified Corrections Officer (CCO), National Institute of Corrections (NIC)
  • Basic Jail Officer Certification, accredited by procedure
  • ServSafe
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Risk Management for Corrections Professionals Certificate, National Institute of Justice (NIJ)
  • Certified Conflict Resolution Mediator, certified by Tableau
  • Defensive Tactics Instructor Certification (DTI), certified by Brightline in 2015
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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