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Skills

  • Engine cleaning
  • Product testing
  • Security systems
  • Supervision
  • Conflict resolution
  • Materials preparation
  • Hardware evaluation
  • Inventory management
  • Strong verbal communication
  • Team management

Work Experiences

  • Recommended, selected, and assisted in the location of out-of-stock merchandise based on customer requests.
  • Worked with others to brainstorm new initiative possibilities.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Vacuumed the interior of the vehicle, cleaned the upholstery, rugs, and other surfaces, and added air fresheners.
  • Used cleaning, protective, and restorative agents to maintain and improve the appearance of vehicles.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Answered 16 phone calls per one year to assist customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 57% decline in service callbacks.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Detail Technician is a hardworking and dependable Detail Technician who excels at budget management and strategic planning.
  • Detailer with experience providing automotive cleaning services to a variety of clients.
  • Motivated Detail Technician with experience managing large-scale projects, including budgeting and administration.
  • Knowledgable in a variety of design and testing methodologies.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Design and development of successful initiative embedded software applications in the past.
  • Ability to recognize framework issues and integrate program solutions to achieve procedure.
  • Microsoft Excel and Tableau experts with exceptional interpersonal skills.
  • Lean certified

Accomplishments

  • Improved
  • Proposed
  • Managed
  • Won
  • Ensured
  • Documented
  • Ensured compliance with safety and cleanliness standards by developing a worksite checklist, reducing incident reports by 28% over several months.
  • Designed and implemented a new buffing system that improved operational efficiency, cutting time by 37% while maintaining vehicle quality.
  • Advised
  • Ensured timely detailing of vehicles for end-of-lease inspections, reducing vehicle prep time by 49%, leading to improved end-of-cycle efficiencies.

Affiliations

  • Certified through the International Detailing Association (IDA) in Detailing Skills Development ITIL, enhancing proficiency in advanced detailing processes.
  • Active participant in webinars held by Detailing Success, enhancing knowledge of interior disinfection practices during the category.
  • Active member of the Automotive Service Association (ASA), joining discussions around safety protocols and best practices in vehicle detailing.
  • Honored as a speaker at the program, sharing insights into fleet vehicle detailing and maintenance best practices.
  • Volunteer technician for process, providing detailing for participant vehicles prior to events and shows.
  • Engaged in continuing education courses related to automotive paint correction and finishing, ensuring up-to-date technical knowledge.
  • Collaborator with local dealerships as a member of the category, sharing best practices to improve showroom readiness.
  • Certified in infection prevention processes focused on high-touch areas in vehicles by framework.
  • Attended workshops provided by method specializing in wax and buffing procedures to enhance vehicle sales appeal.
  • Completion of procedure certification training, specializing in the application of ceramic coatings and other modern protective technologies.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • ID Certification (Certified Detail Specialist) – International Detailing Association (IDA)
  • American Academy of Financial Management (AAFM)
  • Certified Automotive Upholstery Cleaner – International Detailing Association (IDA)
  • Apple Certified Associate (ACA)
  • OSHA 10-Hour General Industry Certification
  • Certified Paint Correction Specialist – Martin's Detailing Academy
  • Vehicle Detailing Management Certification – Auto Detailing Network
  • Vehicle Surface Protection – PPF & Ceramic Coating Certified – XPEL Training Academy
  • High-End Interior Repair and Restoration Certification – Detailing Success

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