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Skills

  • Computer literate
  • Accounts payable/receivable
  • Process and procedure development
  • Safety measures
  • Operations management
  • Communications
  • Product launch management
  • Problem resolution
  • Contract auditing
  • MS Office

Work Experiences

  • Achieved a 62% satisfaction rate.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Created a task schedule for Sales Floor Managers based on their individual strengths and knowledge of strategic planning.
  • Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and implemented.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and risk assessment talents.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
  • Returned change and currency and processed debit and credit card payments with a 2% accuracy rate.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Supervisor with 12 years of experience leading talented salespeople who is results-oriented.
  • Design and development of successful framework embedded software applications in the past.
  • ServiceNow is something I'm familiar with.
  • Knowledgable in a variety of design and testing methodologies.
  • Involved in the sales process from start to finish.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Always looking for new ways to increase revenue and improve customer satisfaction.

Accomplishments

  • Developed competitive action plans that resulted in significant market share gains within framework, driving revenue increases of 26% for procedure.
  • Managed
  • Solved
  • Improved
  • Consulted
  • Documented and resolved method which led to initiative.
  • Resolved product issue through consumer testing.
  • Proposed
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared

Affiliations

  • Society of Salesmanship (SOS)
  • Association of Retail Inventory Solutions (ARIS)
  • American Medical Informatics Association
  • Institute of Certified Professional Managers (ICPM)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Certified Professional Sales Person (CPSP) Certification
  • Rotary International
  • Association for Talent Development (ATD)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified HR and Staff Scheduling in Retail - method
  • Retail Leadership Development Program - Lakeside Partners
  • Time and Task Management for Retail Leaders - process
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Customer Relations Mastery Certification - procedure
  • Certified Retail Sales Leader (CRSL) - Vantage
  • Customer Success Management Certification - Harbor & Co.
  • Certified Inventory and Stock Management Professional (CISMP) - Northwind

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