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Skills

  • Operational improvement
  • Results-oriented
  • Contract auditing
  • Process improvement
  • Music showcase training
  • Kennel cleaning and sanitizing methods
  • Positive learning process
  • Operations management
  • CRM Systems
  • Visual merchandising

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 10% increase in efficiency.
  • Gave product demonstrations and answered questions from potential customers.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Was in charge of training, mentoring, and teaching effective sales techniques to a group of 10 salespeople.
  • Returned change and currency and processed debit and credit card payments with a 2% accuracy rate.
  • Achieved President's Club.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Conducted research to find appropriate answers to customer questions.
  • Accomplished in 2018.

Summaries

  • Dedicated to learning, growing, and succeeding in Retail.
  • ServiceNow is something I'm familiar with.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Costs were consistently reduced while profits were increased.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Sales Floor Manager with 13 years of experience supervising employees in category environments.
  • Motivated Sales Floor Manager with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Initiated
  • Won
  • Facilitated weekly management meetings to align on sales strategies, resulting in a 68% increase in cross-departmental collaboration, directly impacting in-store sales performance.
  • Design: Responsible for creative design for prominent method.
  • Identified
  • Researched
  • Developed
  • Developed and maintained KPIs to monitor staff performance and sales metrics, improving productivity by 29% over 6 months.
  • Trained
  • Integrated

Affiliations

  • Certified Professional Sales Person (CPSP) Certification
  • International Association of Sales Professionals (IASP)
  • Professional Association for Customer Engagement (PACE)
  • American Medical Informatics Association
  • Business for Social Responsibility (BSR)
  • Certified Sales Professional (CSP)
  • Rotary International
  • American Association of Executive Directors (AAED)
  • Association of Retail Inventory Solutions (ARIS)
  • Women in Retail Leadership Circle (WIRL)

Certifications

  • Certified Shopper Insights Specialist (CSIS) - standard
  • Certified Store Planner (CSP) - Brightline
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Store Management Certification Lakeside Partners
  • First Aid/CPR Certified
  • Associate Retailer Service Excellence Certification - Beacon Labs
  • Certified Customer Experience Professional (CCXP) – framework

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