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Skills

  • Order processing
  • Miscellaneous expertise
  • Lead prospecting
  • Strategic planning
  • Organization
  • Account development
  • Revenue generation
  • Team building
  • Market research and analysis
  • Competitor analysis

Work Experiences

  • Collaborated with cross-functional teams.
  • Added $3 in new business revenue.
  • Collaborated with cross-functional teams across Raleigh to accelerate the customer journey, reducing average sales closing time by 13 days.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $5.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Collaborated with the marketing team to create tailored product solutions and marketing materials, leading to a 68% lift in lead conversion.
  • Implemented effective sales techniques and increased product sales to over $11 in 6 months.
  • Coordinated cross-departmental collaboration on client proposals, resulting in winning 60% of bids for large-scale RFPs.
  • Attracted 10 new prospects.

Summaries

  • New Business Representative is a multi-talented New Business Representative who is consistently rewarded for planning and operational improvements.
  • New Business Representative with 15 years of successful vendor management and strategic planning experience.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of category product specifications.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Achieved a 48% reduction in client turnover.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.

Accomplishments

  • Facilitated cross-department collaboration to improve marketing alignment, resulting in a 41% growth in lead-to-conversion ratio using Adobe Creative Suite.
  • Enabled process to tap into underrepresented markets, generating an additional system in ARR from new accounts.
  • Planned and executed cross-channel strategies to maximize lead generation, increasing inbound inquiries by 55% in 2022.
  • Consistently realigned sales processes with market trends, contributing to a 72% increase in overall sales across the Miscellaneous market.
  • Utilized market analysis and industry-specific insights to expand into Miscellaneous, driving 61% revenue growth in the past year.
  • Proactively identified new business opportunities and nurtured relationships that led to 9 key account wins in highly competitive markets.
  • Successfully negotiated 6 long-term contracts with key stakeholders in the Miscellaneous, securing metric% revenue uplift within 6 months.
  • Managed an outbound sales team of 12 reps, leading to a 37% boost in new customer acquisition within process.
  • Collaborated closely with product teams to tailor offerings for the Miscellaneous, leading to 69% higher product adoption post-launch.
  • Secured high-value contracts through effective pricing negotiations, leading to an additional $initiative in total contract value across 2021.

Affiliations

  • B2B Sales Strategy Accelerator Network – Participated in focused workshops on optimizing sales team performance through data-driven KPIs.
  • International Customer Relations and Sales Academy – Developed skills to strengthen post-sales engagement and customer satisfaction strategies.
  • Industrial Sales Leadership Forum – Connected with industry peers to discuss advanced sales pipeline strategies while securing high-value business partnerships.
  • American Society of Safety Professionals
  • Jaycees
  • Institute for Business Development and Sales (IBDS) – Completed advanced courses on closing complex business deals and negotiating long-term contracts.
  • Institute for Competitive Sales Excellence (ICSE) – Focused on refining skills in discovering and negotiating with key decision-makers in diverse industries.
  • Freemason
  • Project Management Institute
  • Association for Proposal Management Professionals (APMP) – Gained expertise in designing and submitting high-quality proposals to secure new business leads.

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Business Development Professional (CBDP) – Meridian
  • HubSpot Sales Software Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Negotiation Mastery Certification - Northwind (e.g., Harvard University Online)
  • Strategic Sales Leadership Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)

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