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Skills

  • MS Office
  • Process implementation
  • Knowledgeable in Mac systems
  • Strong verbal communication
  • Data recovery
  • Materials preparation
  • Dinner service planning
  • Report writing
  • Customer service expert
  • Interpersonal and written communication

Work Experiences

  • By providing high-quality and efficient support, I was able to keep existing clients and develop 12 new accounts.
  • Kept track of running systems and entered commands to troubleshoot issues like process and framework.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Kept track of everything.
  • Described initiative solutions to customers to aid in problem resolution.
  • Worked with the parts department to get the parts I needed.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Established
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Deadline-driven
  • Hardware Associate with 3 years of successful data analysis and workflow optimization experience.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Customer service specialist with 7 years of initiative experience who is dedicated and detail-oriented.
  • Excellent performance reporting and strategic planning knowledge.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Monitored and restocked 15 SKUs in the hardware department, ensuring availability with an accuracy rate of 39% over a procedure period.
  • Streamlined communications between departments, leading to a 29% faster turnaround time for customer queries and order fulfillment.
  • Collaborated with the marketing team to execute promotional events for QuickBooks, resulting in a 50% increase in attendance and sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and rectified inefficiencies in the product ordering process, cutting excess stock by 74% and improving product turnover.
  • Utilized QuickBooks to modify store layout plans, which contributed to a 52% improvement in customer flow and increased product visibility.
  • Implemented a custom POS integration using Asana, streamlining the payment process and reducing checkout times by 78%.
  • Resolved product issue through consumer testing.
  • Collaborated with upper management to select new hardware product lines, leading to a 30% expansion in product variety and revenue growth.
  • Collaborated with team of 11 in the development of method.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Warehousing Education and Research Council (WERC)
  • Hardware Association of America (HAA)
  • Certified Hardware & Lifestyles Professional (CHLP)
  • National Association of the Remodeling Industry (NARI)
  • Project Management Institute
  • Retail Industry Leaders Association (RILA)
  • Certified Professional in Supply Management (CPSM)
  • Society for Service Executives (SSE)

Certifications

  • Salesforce
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Retail Leadership Development Program Certification
  • Inventory Management & Control Certification - National Institute of Inventory Management
  • Forklift Operation Certification - OSHA Compliant
  • Certified Hardware Retail Associate (CHRA) - Vantage
  • Certified Inventory Control Specialist framework
  • Certified Sales and Service Associate (CSSA) - Ironclad Systems

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