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Skills

  • Community integration
  • Customer service
  • Infection control and sanitation practices
  • MS Office
  • Client advocacy and rights protection
  • End-of-life care support
  • Light housekeeping
  • Care plan assessment
  • Collaborative care management with interdisciplinary teams
  • Progress documentation

Work Experiences

  • Arranged financial support services.
  • Administered morning and nighttime routines for clients.
  • Arranged patient outings.
  • Addressed specific dietary needs.
  • Checked vital signs on a three years basis and contacted Home Help Aide if there were any health concerns or behavioral changes with the patients.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
  • Assisted in informed decision-making.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve team leadership.
  • Advocated for clients.
  • Built rapport in order to create a safe and trusting environment in which to provide care.

Summaries

  • Quickly resolving issues, juggling competing priorities, remaining flexible, and striving to meet or exceed organizational objectives.
  • Addressed clients' medical, emotional, and social needs.
  • Detail-oriented when it comes to keeping personal areas clean and organized in order to support daily living safety.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Stakeholder engagement expert with a passion for assisting others.
  • Adaptable Home Help Aide.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Attentive Home Help Aide specializing in providing emotional support during difficult times, including end-of-life care, while maintaining professional boundaries and client comfort.
  • Adaptable Home Help Aide with expertise in first-aid administration and safety protocols, promoting better patient care and well-being in daily activities.

Accomplishments

  • Developed fall-risk assessment protocols that identified high-risk factors, resulting in a 42% reduction in fall incidents over initiative.
  • Implemented medication adherence schedules using digital tracking tools, which led to a 19% accuracy in patient medication schedules.
  • Reduced patient hospitalization risks by implementing regular wellness checks, blood pressure monitoring, and medication adherence reviews.
  • Scheduled and tracked client appointments using electronic systems, reducing scheduling errors and ensuring consistent access to medical services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Employed de-escalation techniques with patients experiencing distress or confusion, leading to improved client satisfaction ratings by 2 points.
  • Provided personal care services including bathing, dressing, and grooming for up to 2 elderly clients simultaneously.
  • Provided transportation and accompaniment for clients to medical appointments, maintaining healthy routines and reducing appointment no-shows by 23%.
  • Developed a daily meal plan aligned with client’s dietary restrictions, resulting in increased health observations and a 23% rise in client energy levels.
  • Recognized with President's Club for consistently delivering high-quality care and excellence in client satisfaction, leading to achievement of 46% overall satisfaction in 2017.

Affiliations

  • Contributor to Safe Patient Handling & Mobility Task Force Initiative
  • Society of Human Resource Management
  • Certified Patient Care Technician (CPCT) via standard
  • Caregiver Action Network Support Member
  • International Association of Administrative Professionals
  • National Association of Healthcare Assistants (NAHCA)
  • Dementia-Friendly Community Facilitator Association
  • First Aid & CPR Certified - Renewed 2015
  • Association for Computing Machinery
  • National Alliance for Direct Support Professionals (NADSP)

Certifications

  • ServSafe
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Harbor & Co.
  • Safe Patient Handling Certification - Meridian, 2017
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Home Health Aide (CHHA), Massachusetts, 2017
  • Certified Physical Therapy Aide – Harbor & Co. (2022)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Basic Life Support (BLS) for Healthcare Providers - Summit Group - 2022

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