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Skills

  • Safety practices
  • Educating customers
  • End-User Training for Teledata Systems
  • Process equipment
  • Cable Layout Design and Planning
  • Operational improvement
  • Project organization
  • Certified in OSHA for Telecommunications
  • Configuring equipment
  • Client relationship management

Work Experiences

  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Looked into network and data communications hardware and software and made recommendations.
  • Achieved a 34% increase in system uptime.
  • Achieved setup ease in corporate wireless configurations.
  • Addressed post-installation concerns.
  • Achieved results over a span of 2024.
  • Assessed troubleshooting for large enterprise networks.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • New devices and system components were installed and configured by me.

Summaries

  • Achieved a 24% reduction in return rates.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Assisted in large-scale upgrades to fiber optics systems.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excellent planning and communication abilities.
  • Delivered projects ahead of schedule.
  • Teledata Technician with 7 years of successful quality assurance and vendor management experience.
  • Clear understanding of strategic planning and budget management as well as team leadership training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Advanced skills in network diagnostics and troubleshooting.

Accomplishments

  • Documented and resolved procedure which led to method.
  • Guided end-users through technical resolutions during live support calls, achieving a first contact resolution rate of 61%.
  • Trained junior technicians on fiber optic handling procedures, achieving a 79% reduction in cable damages.
  • Successfully conducted and documented 12 technical site surveys which identified metric, resulting in important infrastructure changes for long-term stability.
  • Led the deployment of new data cabling systems across a multi-story office complex, completed 8 months ahead of schedule without service disruption.
  • Maintained an error-free record for cable terminations over a two-year period, ensuring continuous service delivery and customer satisfaction.
  • Implemented corrective measures that minimized downtime for data center operations by system per month.
  • Performed site reviews and recommended network infrastructure upgrades essential for future-proofing systems, thereby increasing company scalability potential by 62%
  • Utilized heat-mapping technology to improve wireless network deployments, reducing signal drop rates by 78% within the company's operational zones.
  • Closely monitored system health through performance metrics, making preemptive changes that sustained a 55% system uptime for 2019.

Affiliations

  • Affiliation with the Telecommunications Certification Organization (TCO)
  • Certification through Electronics Technicians Association International (ETA)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Member of National Electrical Contractors Association (NECA)
  • Toastmasters
  • Active Member of the International Society of Certified Electronics Technicians (ISCET)
  • Member of the Wireless Communications Industry Association (WCIA)
  • Registered Technician with Global Professional Telecom Association (GPTA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Licensed Telecommunications Technician the Northeast
  • Communications Tower Technician – 1 (CTT1) Certification
  • Fluke Networks Certified Cable Tester
  • Building Industry Consulting Service International Accreditation (BICSI Installer 1)
  • JDSU Fiber Optic Test and Measurement Certification
  • Certified Low Voltage Technician Columbus
  • Certified Technology Specialist (CTS) for Telecommunications Systems Integration
  • BICSI Registered Communications Distribution Designer (RCDD)
  • Certified Business Analysis Professional (CBAP)

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