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Skills

  • Data entry
  • AP/AR proficiency
  • Administrative support
  • Credit and collections
  • Social media knowledge
  • Business Administration
  • Scheduling and calendar management
  • Spreadsheet management
  • Office management
  • Vendor invoice processing

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Developed and implemented records handling standard operating procedures.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 13 ring.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote business documents such as procedure, process, and framework that were clear and professional.
  • Accurately recorded minutes for over 12 weekly leadership meetings, improving team follow-up on action items by 31%,
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.

Summaries

  • With 14 years of experience as Administrative Assistant Analyst in Seattle, I am organized and hardworking.
  • Expert at multitasking in a fast-paced environment.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 5 years of service.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Administrative Assistant Analyst delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Offering 13 years of experience in customer relations management.
  • Expert at locating and resolving inconsistencies.

Accomplishments

  • Provided consistent support in internal audits, ensuring all documentation was accurately filed and accessible, contributing to a successful audit outcome.
  • Maintained highly detailed calendars for 13 individuals, resulting in a 58% reduction in scheduling conflicts.
  • Generated and tracked HubSpot-based performance reports, enabling the company to react to trends faster and make more informed decisions.
  • Spearheaded data audits that ensured compliance with internal and external policies, resulting in 69% fewer failed inspections.
  • Successfully managed the schedule of 15 executives while maintaining flexibility to accommodate last-minute changes.
  • Contributed to the development of project budgets and monitored expenses, ensuring projects were delivered on time and within budget.
  • Revamped standard operating procedures for database entry, increasing data accuracy by 32% in 2023.
  • Documented and resolved procedure which led to method.
  • Streamlined internal document filing system, reducing retrieval time by 21% and ensuring faster processing of requests.
  • Initiated cross-functional team communication protocol, improving project task completion rates by 29% in 2019.

Affiliations

  • Microsoft Office Specialist (MOS) Certification in Jira
  • Business Professionals of America (BPA)
  • Association for Computing Machinery
  • International Customer Service Association (ICSA)
  • Certified Administrative Professional (CAP) Certification - 2020
  • National Association for Business Economics (NABE)
  • American Society of Administrative Professionals (ASAP)
  • American Society of Safety Professionals
  • National Association of Legal Professionals (NALS)
  • Association for Operations Management (APICS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Travel Associate (CTA)
  • Business Process Management Certification
  • Lean Six Sigma Green Belt Certification
  • CompTIA Security+
  • Certified ScrumMaster (CSM)
  • Google Data Analytics Professional Certificate
  • Certified Public Accountant
  • Certified Meeting Professional (CMP)
  • Microsoft Certified Systems Engineer (MCSE)

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