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Skills

  • Raw material testing
  • Safety regulations compliance
  • Communications
  • Hemodialysis procedures
  • Budgets
  • Patient progress documentation accuracy
  • Electronic health record (EHR) documentation
  • Multidisciplinary team communication
  • Aseptic procedures
  • Patient satisfaction improvement strategies

Work Experiences

  • Assisted the pathology team with skilled analyses by preparing tissue samples.
  • Analyzed experiment and test results to ensure that standards and specifications were followed.
  • Transported Jira to three years customer locations.
  • Achieved zero major incidents during 11 shifts.
  • Boosted patient satisfaction by 46%.
  • Administered over 6 hemodialysis treatments weekly.
  • Maintained strict aseptic fields to reduce the risk of infection to both staff and patients when collecting biological samples.
  • Achieved results within three years.
  • Adept at recognizing changes in patient condition, including abnormal vitals and symptoms of fluid overload, resulting in early intervention and improved outcomes for 8 patients.
  • Adjusted fluid removal goals for critically ill patients.

Summaries

  • Multitasking expert with strong communication and problem-solving abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strong QuickBooks knowledge and expertise in client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly organized and conscientious, with a methodical approach to handling specimens and conducting evaluations.
  • Compassionate and technically skilled Hemodialysis Patient Care Technician.
  • Adept at guiding patients through their dialysis journey, reducing anxiety and fear, and improving acceptance and adherence to treatment by 52%.
  • Achieved 67% reduction in downtime.
  • Achieved a 67% boost in patient confidence pre-treatment.
  • Achieved a 27% reduction in machine-related errors.

Accomplishments

  • Contributed to infection control initiatives, reducing infection rates by 29% by consistently maintaining sterile techniques during catheter site care.
  • Spearheaded use of new dialysis equipment (HubSpot), reducing error rates by 50% and increasing patient treatment efficiency.
  • Reduced machine downtime by 33% by implementing preventative maintenance schedules and performing weekly equipment checks.
  • Documented and resolved category which led to standard.
  • Managed a case load of up to 3 patients per shift, ensuring adherence to all clinical standards while maintaining excellent patient satisfaction scores.
  • Resolved product issue through consumer testing.
  • Developed patient scheduling system that optimized shift rotations and improved patient flow through the center, reducing appointment delays by 30%.
  • Provided direct care for up to 16 patients during dialysis sessions, ensuring patient safety and proper functioning of dialysis machines.
  • Led the onboarding and training of 6 new patient care technicians, achieving full performance within two years.
  • Created a modularized pre-dialysis patient education curriculum, improving patient readiness and knowledge retention by 51% per class session.

Affiliations

  • National Association of Social Workers
  • American Nephrology Nurses Association (ANNA)
  • Jaycees
  • Toastmasters
  • Association of Surgical Technologists (AST)
  • BONENT (Board of Nephrology Examiners Nursing and Technology)
  • Society of Human Resource Management
  • National Kidney Foundation
  • National Association for Patient Advocacy
  • American Dialysis Technologists Association (ADTA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support (BLS) Certification 2021 – American Heart Association
  • Renal Care Facilities Accreditation 2022 – process
  • EKG Technician Certification (CET) 2016 – National Healthcareer Association
  • Salesforce
  • Phlebotomy Certification 2018 – American Society for Clinical Pathology (ASCP)
  • Dialysis Biomedical Technician (DBT) Certification 2018 – Beacon Labs
  • Bloodborne Pathogens Certification 2016 – Occupational Safety and Health Administration (OSHA)
  • Certified Registered Central Service Technician (CRCST) 2023 – International Association of Healthcare Central Service Materiel Management
  • Apple Certified Associate (ACA)

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