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Skills

  • To-go order preparation
  • Cash handling expert
  • Banquet coordination
  • Guest relations management
  • Business Strategy
  • Craft beer knowledge
  • Customer service
  • Drink pairing consultation
  • Bill computation
  • Menu presentation

Work Experiences

  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept a close eye on customers' intoxication levels and either stopped serving alcohol, removed them from the premises, or requested security assistance.
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Took orders and served food and beverages with the help of 14 team members.
  • Recommendation
  • Increased table turns and rotated seating for maximum guest satisfaction.
  • Sought advice.
  • Ensured complete guest satisfaction at all times during the dining experience to promote customer satisfaction and a loyal base of business.

Summaries

  • Ability to clear and reset tables, restock supplies, and clean up spills independently and quickly.
  • Having worked in method settings for 3 years.
  • Dedicated Cocktail Server capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Deadline-driven
  • Efficient Cocktail Waitress with 8 years of outstanding service experience.
  • Dependable
  • Innovative
  • Offering extensive knowledge, a strong work ethic, and over 4 years of experience in the field.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • With proven bartending skills, I've been trained in process customer service.

Accomplishments

  • Assisted management in updating beverage presentation, leading to a President's Club for Creative Beverage Design at category.
  • Trained in mixology and bar service, providing a holistic understanding of the guest experience and enhancing the cocktail menu’s marketability.
  • Successfully handled multiple guest orders promptly, leading to a consistent 48% reduction in service delays.
  • Proactively resolved guest conflicts using tact and diplomacy, minimizing potential complaints and securing repeat customers.
  • Led shift floor management to ensure timely order delivery and accurate server-to-kitchen communication, reducing wait times by 8 minutes.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Managed a section of up to 8 tables simultaneously, ensuring timely service while maintaining a customer satisfaction rate of 70%.
  • Effectively balanced customer preferences with business goals, driving a 26% increase in return clientele through exceptional service.
  • Proactively stayed current on emerging drink trends, using knowledge gained through CPA to revamp the venue's specialty cocktail offerings.
  • Achieved Excellence Award for Sales Excellence by consistently meeting or exceeding beverage sales quotas.

Affiliations

  • ServSafe Alcohol Program
  • Association for Talent Development (ATD) - Hospitality & Service Division
  • National Restaurant Association
  • National Food Safety Education Council
  • Association for Computing Machinery
  • Women Chefs & Restaurateurs (WCR)
  • American Medical Informatics Association
  • American Marketing Association
  • International Cocktail Bartenders' Federation
  • American Beverage Licensees (ABL)

Certifications

  • Certificate in Bartending and Mixology
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certification Cedar Works
  • COVID-19 Restaurant Server Safety Certification
  • Salesforce
  • First Aid/CPR Certified
  • Certified Specialist of Spirits (CSS)
  • cAST (Certified Alcohol Server Training)
  • Certified Hospitality Supervisor (CHS)
  • Conflict Resolution and Communication Skills Certification

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