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Skills

  • Collaboration with bartenders and kitchen staff
  • Craft beer knowledge
  • Order accuracy
  • Customer service
  • Drink pairing consultation
  • Sales strategy
  • Beverage product knowledge expansion
  • Item promotion
  • POS system expertise
  • High-volume dining

Work Experiences

  • Managed
  • Ensured complete guest satisfaction at all times during the dining experience to promote customer satisfaction and a loyal base of business.
  • Quickly attended to new customers, inquiring about drinks, offering specials knowledge, and establishing positive relationships for meal satisfaction.
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales.
  • Informed customers about drink specials and inventory availability, resulting in a 2% increase in framework sales.
  • Sought advice.
  • Ensured
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Performed with professionalism and a focus on quality at all times.

Summaries

  • Focused on customer service
  • Cocktail Server who is self-motivated and dependable and can achieve high performance with little supervision.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Deadline-driven
  • Expert
  • Innovative
  • Small tables and large parties are both easily accommodated.
  • Having worked in method settings for 3 years.
  • Efficient Cocktail Waitress with 8 years of outstanding service experience.
  • Highly skilled at providing enthusiastic and efficient service to a large number of customers.

Accomplishments

  • Handled up to 16 guest complaints per shift with professionalism, resulting in a 40% reduction in negative online reviews.
  • Perfected suggestive selling techniques that increased average ticket value by $15, driving higher revenue during key service periods.
  • Oversaw store renovation and expansion project, which increased revenue by 7%.
  • Documented and resolved procedure which led to metric.
  • Proactively stayed current on emerging drink trends, using knowledge gained through CPA to revamp the venue's specialty cocktail offerings.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in system.
  • Streamlined client relations, resulting in metric.
  • Resolved product issue through consumer testing.
  • Achieved Excellence Award for Sales Excellence by consistently meeting or exceeding beverage sales quotas.
  • Effectively balanced customer preferences with business goals, driving a 26% increase in return clientele through exceptional service.

Affiliations

  • Event Service Professionals Association
  • National Restaurant Association
  • Guild of Master Bartenders
  • American Medical Informatics Association
  • National Food & Beverage Council
  • American Beverage Licensees (ABL)
  • BarSmarts Advanced Bartending Program
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Jaycees

Certifications

  • SafeServ Certified: Six Sigma
  • First Aid/CPR Certified
  • First Aid/CPR Certification Cedar Works
  • American Culinary Federation (ACF): PMP
  • Certified Hospitality Trainer (CHT)
  • cAST (Certified Alcohol Server Training)
  • Conflict Resolution and Communication Skills Certification
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Food and Beverage Professional (CFBP)

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