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Skills

  • Business operations
  • Healthcare compliance auditing
  • Security systems
  • Fluency in Spanish
  • Invoice generation
  • Stakeholder relationship management
  • Inventory management
  • Problem resolution
  • Cross-training programs for healthcare staff
  • First Aid/CPR

Work Experiences

  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Used strategic planning and process improvement to mediate conflicts between Health Center Coordinators in order to facilitate a quick resolution.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Was in charge of the training and daily performance of 17 employees.
  • Provided constructive feedback and mentored new employees on cross-functional collaboration and vendor management to help them better understand their job responsibilities.
  • Reduced project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs.
  • Was in charge of billing, collection, and reporting for a standard office that generated over $2 per year.
  • Aligned departments with strategic goals.
  • Accomplished within 6 months.
  • Achieved results in 2020.

Summaries

  • Seeking a leadership position with a company in the Miscellaneous sector.
  • Initiative and method have a proven track record.
  • Analytical in maximizing productivity, efficiency, and service quality across multiple offices in a variety of settings.
  • Portuguese and Japanese are both fluent.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Health Center Coordinator is a hardworking and dependable Health Center Coordinator who excels at project management and data analysis.
  • Office Manager and administration professional with 4 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Recognized for outstanding customer service and teamwork.
  • Communicative and team-oriented, with Workday expertise.

Accomplishments

  • Developed and delivered training programs for 18 healthcare staff on the use of new telehealth platforms, ensuring seamless patient transitions and improving service access.
  • Led the coordination of 11 community health fairs and wellness events, improving public knowledge of program and increasing clinic referrals by 49%.
  • Formulated clinic policies around patient flow and streamlined care procedures, improving overall clinic efficiency by 67% in 2022.
  • Spearheaded a process improvement initiative that optimized clinic scheduling, reducing overtime costs by 16% while maintaining service levels.
  • Planned and launched new services aimed at addressing metric, driving a 46% increase in patient engagement within several months.
  • Introduced a patient education program on preventive health measures, increasing participation in routine screenings by 78% over two years.
  • Collaborated with initiative to integrate an upgraded electronic health record (EHR) system that improved documentation accuracy by 58% and streamlined patient data access.
  • Reduced patient referral processing times by 30% by streamlining communication with partner clinics and leveraging Power BI.
  • Developed a telehealth education module for patients, increasing the adoption of virtual visits by 69% and reducing overall no-show rates by 76%.
  • Led the transition from paper-based to digital patient records, reducing errors in data entry by 73% and decreasing chart retrieval times by 6 hours per week.

Affiliations

  • Member, Society for Healthcare Strategy & Market Development (SHSMD) – Engaged in discussions on healthcare marketing and communication strategies.
  • Contributor, Healthcare Executive Leadership Forum – Participated in discussions on leadership challenges and healthcare strategic initiatives.
  • Member, American Public Health Association (APHA) – Advocating for public health education and promoting equal access to health services.
  • Mentor, Emerging Healthcare Leaders Program – Mentored junior professionals entering the healthcare administration field.
  • Member, American Society for Healthcare Risk Management (ASHRM) – Focused on risk identification and mitigation strategies in patient care.
  • Certified Practice Manager (CPM), Professional Association of Health Care Office Management (PAHCOM) – Validated expertise in practice operations and compliance.
  • Member, National Association of Community Health Centers (NACHC) – Engaged in continuing education and advocacy for community-based healthcare services.
  • Member, Association for Talent Development (ATD) – Specialized in employee training and developed educational programs for healthcare staff.
  • Member, Association for Professionals in Infection Control and Epidemiology (APIC) – Gained expertise in infection control within clinical settings.
  • Board Member, Health Promotion and Disease Prevention Collaborative – Focused on community health outreach and preventive healthcare strategies.

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Electronic Health Records Specialist (CEHRS) - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Risk Management (CPHRM) – American Hospital Association (AHA)
  • Healthcare Advanced Emergency Management (AEM) - International Association of Emergency Managers (IAEM)
  • Google Certified Professional Cloud Architect
  • Certified Administrator in Physician Practice Management (CAPPM) - American Academy of Professional Coders (AAPC)
  • Licensed Practical Nurse (LPN) - system

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