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Skills

  • Wellness services
  • Patient backlog reduction
  • Multidisciplinary team leadership
  • Healthcare technology implementation
  • Cross-functional team collaboration
  • Operational cost reduction
  • Compliance adherence
  • Training and development
  • Clinician-administrative workflow integration
  • Hiring and recruitment

Work Experiences

  • Contributed to a revenue increase of $16 in 2020.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $11 operating budget.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Conducted root cause analysis on workflow bottlenecks.
  • Achieved a 58% increase in positive feedback.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Boosted referral acceptance rates by 18%.
  • Authored monthly reports on patient care outcomes.
  • Achieved a 68% reduction in wait times.

Summaries

  • Achieved a 7% reduction in no-show appointments.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Bringing a successful career history of more than 14 years to the table.
  • Hope to help Summit Group achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Collaborative Senior Patient Coordinator with a deep understanding of clinic workflows, reducing patient registration times by an average of 3 minutes per visit.
  • Staff development that results in high-performing teams has been recognized.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • A gifted individual who speaks 13 languages fluently.

Accomplishments

  • Optimized shift scheduling for clinic staff, ensuring better coverage during peak hours and reducing overtime costs by 3 monthly.
  • Assisted in updating and merging patient records to a cloud-based storage system, improving accessibility and reducing administrative errors by 38%.
  • Devised patient status tracking system, allowing real-time updates that reduced patient inquiry calls by 21%, enhancing overall clinic efficiency.
  • Collaborated with team of 2 in the development of initiative.
  • Developed a cross-training program for Patient Coordinators, which resulted in a 65% improvement in staff flexibility and coverage during peak times.
  • Regularly collaborated with department heads to ensure inter-departmental patient care coordination, resulting in streamlined communication and a 53% decrease in patient follow-up issues.
  • Managed end-to-end pre-authorization teamwork, securing 3% of required approvals for medical procedures, optimizing patient care delivery.
  • Reduced insurance claim rejections by 33% through enhanced pre-authorization verifications and improved staff training.
  • Implemented advanced reporting systems to track pre-authorization success rates, driving a 73% increase in approved cases within 2017.
  • Led new patient onboarding, reducing onboarding time by 3 minutes per patient and boosting compliance rates by 82%.

Affiliations

  • Project Management Institute
  • International Council of Nurses
  • Society of Women Engineers
  • National Association of Healthcare Access Management (NAHAM)
  • Association for Supply Chain Management (APICS)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Freemason
  • American Marketing Association
  • American Society of Safety Professionals
  • Association for Healthcare Administrative Professionals (AHCAP)

Certifications

  • Lean Healthcare Certification - Meridian
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Public Accountant (CPA)
  • Certified Healthcare Customer Service Manager
  • Patient Navigator Certification
  • Certified Healthcare Operations Professional (CHOP)
  • Certified Healthcare Access Manager (CHAM)
  • Certified in Infection Prevention and Control (CIC)
  • Certified Outpatient Coder (COC)
  • Certified Professional in Patient Safety (CPPS)

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