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Skills

  • Training and mentoring
  • Feedback loop establishment
  • Multiple department coordination
  • Patient education and counseling
  • Healthcare compliance regulation
  • Relationship building and retention
  • Appointment scheduling accuracy
  • Training and development
  • Project oversight
  • Cross-functional team collaboration

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 58% increase in positive feedback.
  • Collaborated with cross-functional teams.
  • Conducted quarterly audits to ensure compliance with healthcare regulations, leading to a high passing rate of 72% on third-party assessments.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved a 68% reduction in wait times.
  • Contributed to a 83% improvement in employee retention.

Summaries

  • Achieved 17% retention growth.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Staff development that results in high-performing teams has been recognized.
  • With more than 12 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Develop and lead an office staff that is productive and efficient.
  • Bringing a successful career history of more than 14 years to the table.
  • Achieved 16% improvements in patient wait times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in driving cost-saving initiatives.

Accomplishments

  • Collaborated directly with physicians to improve care coordination, resulting in expedited patient treatment plans and a 68% improvement in care delivery timeline.
  • Led initiative to transition from manual to digital appointment systems, resulting in a reduction of clerical errors by 32%, improving appointment management.
  • Conducted in-depth audits of patient communications, identifying key areas of conflict resolution that led to a 73% decrease in patient complaints.
  • Initiated conflict resolution training for the team, reducing patient complaint escalations by 77% within 4 months.
  • Trained new hires and existing staff on front desk best practices, which improved appointment scheduling accuracy by 69%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced insurance claim rejections by 33% through enhanced pre-authorization verifications and improved staff training.
  • Collaborated with cross-functional departments to address bottlenecks in patient check-ins, reducing on-site wait times by 15 minutes per patient.
  • Managed relationships with key vendors, achieving 14% cost savings in contracted medical supplies procurement without compromising service quality.
  • Led new patient onboarding, reducing onboarding time by 3 minutes per patient and boosting compliance rates by 82%.

Affiliations

  • Freemason
  • American Heart Association (AHA) – Volunteers or Heart Health Advocate
  • American College of Medical Practice Executives (ACMPE)
  • Society for Healthcare Consumer Advocacy (SHCA)
  • National Association of Healthcare Access Management (NAHAM)
  • Association of Information Technology Professionals
  • American Association of Medical Assistants (AAMA)
  • American College of Healthcare Executives (ACHE)
  • National Institute for Patient Rights
  • American Health Information Management Association (AHIMA)

Certifications

  • Certified Healthcare Customer Service Manager
  • Certified in Infection Prevention and Control (CIC)
  • Certified Healthcare Access Manager (CHAM)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) Certification
  • Lean Healthcare Certification - Meridian
  • Certified Population Health Data Scientist (CPHDS) framework
  • Human Resources Certification Institute (HRCI) Professional in Human Resources (PHR) Certification
  • Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association
  • Certified Professional in Patient Safety (CPPS)

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