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Skills

  • Resource Allocation Optimization
  • Process improvement
  • Budget development and oversight
  • Crisis management skills
  • Microsoft Office Suite
  • Job search assistance
  • Regulatory compliance
  • Partnership building
  • Client needs assessment
  • Team management

Work Experiences

  • Answered 18 calls per 6 months to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 73% increase in client satisfaction ratings.
  • Achieved collective savings of $2.
  • Collaborated with mental health professionals to provide integrated support for families dealing with trauma, increasing client retention by 58%.
  • Addressed client needs.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Collaborated with housing counselors and case managers.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.

Summaries

  • Excellent Family Self-Sufficiency Coordinator with a strong emphasis on domestic violence prevention and education.
  • Created a mentorship initiative.
  • Achieved measurable outcomes.
  • Achieved a 81% job placement success rate.
  • Achieved a 29% housing retention rate.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Accomplished in developing and implementing action plans tailored to each family’s unique circumstances, resulting in measurable improvements in financial independence.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Costs were consistently reduced while profits were increased.
  • Coordinated emergency housing for 13 families.

Accomplishments

  • Developed strategic plans for individual families, empowering them to reach milestones in education, employment, and financial literacy, with 70% completing their action plans.
  • Monitored and adjusted budget allocations for family self-sufficiency programs, optimizing resource allocation and reducing costs by 20% without sacrificing service quality.
  • Streamlined case management processes using Salesforce, improving documentation accuracy, reducing errors by 40%, and enhancing client satisfaction.
  • Facilitated bilingual workshops in Mandarin that provided critical education to non-English-speaking participants, increasing program accessibility by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised program evaluation metrics that led to improved participant satisfaction and a 39% increase in self-sustaining graduates.
  • Managed program budget of $18,000, ensuring compliance with financial regulations and optimizing fund usage, reducing costs by 33%.
  • Collaborated with local community partners to expand employment and educational resources, increasing access to support services by 69%.
  • Led case management and action plan development for caseloads of 18, achieving 47% family goal completion within expected timeframes.
  • Prepared and delivered referrals to local agencies for additional support services, increasing family satisfaction rates by 20%.

Affiliations

  • American Society of Safety Professionals
  • The National Council of Nonprofits
  • Association for Computing Machinery
  • National Association of Social Workers
  • Urban Strategies Council
  • American Public Human Services Association (APHSA)
  • American Association of Service Coordinators (AASC)
  • National Alliance to End Homelessness
  • Jaycees
  • Institute for the Study of International Migration (ISIM)

Certifications

  • Certified Public Accountant
  • CompTIA Security+
  • Housing Choice Voucher Specialist - Brightline
  • CompTIA A+ Technician
  • Certified Family Life Educator (CFLE) - program
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Trauma-Informed Care Practice
  • Basic Mediation Training Certification
  • Certified Public Accountant (CPA)
  • Certified Nonprofit Professional (CNP) – Lakeside Partners

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