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Skills

  • Project organization
  • Operational improvement
  • Process improvement
  • Company policy enforcement and adherence
  • Standard equipment
  • Conflict Resolution and Escalation Management
  • Business Administration
  • Building security auditing and compliance
  • Continuous Service Improvement
  • Data entry and spreadsheet maintenance

Work Experiences

  • Achieved zero incidents during evacuations.
  • Assisted with front desk transition phases during office renovations, creating a first-class, temporary reception process to limit service interruptions.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Checked IDs and managed access logs.
  • Built rapport with over 11 regular visitors.
  • Collaborated with marketing for event sign-ups.
  • Arranged external vendor appointments and maintained relationships, ensuring supplies for front desk and operational needs were consistently available.
  • Boosted interaction.
  • Built rapport with over 6 regular visitors by remembering preferences, significantly enhancing their overall guest experience.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.

Summaries

  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Accomplished Information Desk Receptionist.
  • 13 years of experience.
  • While greeting and interacting with customers, answering calls, workflow optimization and performance reporting, maintain a positive and upbeat attitude.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Having a strong grasp of project management, client relations, and Tableau.
  • Professional at assisting customers with both simple and complex needs.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.

Accomplishments

  • Worked closely with building management to resolve facility issues, shortening resolution time by 15 days and improving visitor environment by 54%.
  • Collaborated with team of 14 in the development of procedure.
  • Compiled and maintained accurate visitor logs, producing periodic reports to track activity trends and aid in company decision-making processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided administrative support including managing system calendars, coordinating over 3 appointments daily, and ensuring timely follow-up with clients.
  • Proactively monitored and escalated facility issues, reducing maintenance-related downtime by 84%. Ensured a visitor-ready workplace at all times.
  • Delivered detailed building tours to prospective tenants, playing a key role in leasing 53% of vacant spaces within three years.
  • Handled high-volume phone inquiries, successfully routing 84% to the respective departments, improving response times by 79%.
  • Assisted in multilingual communication (fluent in category), ensuring clear communication across multiple languages for clients, contributing to 48% better visitor satisfaction.
  • Collaborated with cross-department teams to ensure seamless communication and rapid response to client inquiries, achieving process.

Affiliations

  • Office Professionals Association
  • Certified Office Manager and Receptionist Training (COMRT)
  • Society for Human Resource Management (SHRM)
  • Receptionists & Office Admin Network
  • Certified Administrative Professional (CAP) Program
  • Association of Information Technology Professionals
  • Association for Administrative Professionals (AAP)
  • Certified Guest Experience Professional (CGEP)
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Guest Service Professional (CGSP)
  • Event Planning Certification for Administrative Professionals
  • Certified Proctor by Brightline
  • OSHA 10 General Industry Certification
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution Certification by Cedar Works
  • Project Management Professional (PMP)
  • Receptionist Skills Improvement Certification by category
  • Inbound Call Center Professional Certification
  • Telephone Skills Certification from Brightline or process

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