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Skills

  • Statistical Process Control (SPC)
  • Design layouts
  • Corrective action implementation
  • ISO 9001 Standards Compliance
  • Advanced Quality Planning (AQP)
  • Invoice generation
  • Security systems
  • Continuous improvement strategies
  • Business operations
  • Insurance billing

Work Experiences

  • Assisted in the creation of framework procedures.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assessed and implemented best practices in documentation control, reducing product non-conformances by 20%.
  • Championed supplier quality improvement projects that led to measurable improvements in key metrics, including a 31% reduction in material returns.
  • Created templates to track costs and identify inefficient processes, resulting in a $11 reduction in operating costs.
  • HubSpot was delivered to customer locations by me.
  • Achieved 78% supplier conformance improvement.
  • Certified product readiness for deployment.
  • Assisted with contract negotiations by analyzing metric and procedure material expenses and saving $9.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Relationship builder and sales leader.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Scrum Master certified
  • Ability to recognize method issues and integrate initiative solutions to achieve process.
  • Results-oriented Miscellaneous professional with client relations, strategic planning, and process improvement strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Accomplished Field Quality Engineer known for successfully cutting warranty claims costs by $9 through well-executed corrective action programs.
  • Achieved compliance improvements of 62%.
  • Achieved a 47% reduction in material returns.
  • Achieved 31% improvement in supplier performance.

Accomplishments

  • Reduced repair and rework costs by 85% by optimizing the warranty return process and improving operational efficiency.
  • Introduced a proactive quality reporting system, resulting in early defect detection and a 77% improvement in overall product reliability.
  • Coordinated on-site supplier audits, identifying and resolving non-conformance issues that improved product quality by 53%.
  • Implemented a multi-tiered inspection process, increasing defect identification by 25% prior to field deployment.
  • Developed a preventive maintenance program to monitor field equipment, lowering unscheduled service calls by 44% in 2016.
  • Led root cause analysis (RCA) for recurring field failures, reducing repeat incidents by 26%, contributing to sustained operational uptime.
  • Spearheaded a quality metrics dashboard to track key performance indicators (KPIs), resulting in improved visibility and a 79% reduction in discrepancies.
  • Anticipated and mitigated potential supply chain disruptions by enhancing supplier risk assessments, reducing overall field failures by 76%.
  • Reduced product failure rates by 30% through the introduction of advanced statistical process control (SPC) methodologies.
  • Implemented a cross-functional decision-making process, reducing diagnostic time for field issues by 80%.

Affiliations

  • Affiliate of the American Welding Society (AWS), utilizing expertise in metal fabrication standards and inspecting field return failures for quality concerns.
  • Participation in the Society of Women Engineers (SWE) to further advocate for improved visibility of women in engineering-quality roles.
  • Active role in the Association for Manufacturing Excellence (AME), networking to understand lean methodologies in field quality engineering.
  • Affiliated with the Reliability and Maintainability Symposium (RAMS), continuously updating knowledge on risk management and improving product longevity.
  • Member of the Association of Professional Engineers specializing in Supplier Quality Engineering and Supplier Development.
  • Certified Six Sigma Black Belt through ASQ, exemplifying leadership in implementing process improvements and quality enhancement initiatives.
  • Member of the Project Management Institute (PMI), leveraging PMP certification skills in leading and managing quality-related project scopes.
  • Leadership role within the National Society of Black Engineers (NSBE) to mentor upcoming engineers specializing in quality improvement strategies.
  • Enrolled in courses through Coursera focused on Statistical Quality Control, Quality Management Systems (QMS), and Auditing for Manufacturing Operations.
  • Active in the National Institute for Standards and Technology (NIST) initiatives, focusing on improving quality best practices through data-driven statistical process controls.

Certifications

  • SAP Certified Application Associate
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • REACH Compliance Certification – initiative
  • Certified Quality Engineer (CQE) - American Society for Quality (ASQ)
  • Design for Reliability (DFR) Practitioner Certification – Brightline
  • Certified Reliability and Maintainability Professional (CRMP) – procedure
  • Supplier Relationship Management (SRM) Certification – program
  • Root Cause Analysis (RCA) Certification – standard

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