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Skills

  • Team management
  • Market trend analysis
  • Staff management
  • Team building
  • Business operations
  • Process improvement
  • Continuous Improvement Process (CIP)
  • Sales and marketing
  • Project management
  • Inventory management

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved a 47% improvement in Net Promoter Score.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Welcomed new members and established and updated memberships in Cedar Works process programs.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused professional with 11 years of experience in the Retail sector.
  • Develop strategic business partnerships and relationships.
  • Expertise in technology and product development.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Tableau expertise.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Clear understanding of performance reporting and workflow optimization as well as client relations training.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.

Accomplishments

  • Introduced a customer loyalty program that increased repeat visits, driving revenue growth of $131,000 within the first 6 months.
  • Delivered operational insights during quarterly budget reviews, resulting in strategies that improved profitability by $19,000.
  • Streamlined daily operations, reducing operational costs by $186,000 while maintaining a high-quality work output.
  • Proactively identified operational bottlenecks, implementing process improvements that reduced turnaround times by 69%.
  • Collaborated with HR in redesigning the performance review process leading to a 81% employee engagement boost based on the 2017 survey.
  • Partnered with cross-functional teams to implement software solutions that enhanced inventory control, reducing stockouts by 42%.
  • Resolved escalated customer complaints, resulting in a 58% improvement in Net Promoter Score (NPS) within 8 months.
  • Developed and delivered performance feedback sessions for teams, improving overall employee satisfaction scores by 35% during 2017.
  • Managed budget forecasting and resource allocation, identifying opportunities for cost savings totaling $148,000 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Management Association (AMA) – Completed ITIL for operational management in 2015.
  • Certified Lean Six Sigma Green Belt – Certification completed to enhance operational efficiency and waste reduction strategies.
  • Retail Operations Professionals Network – National participant in discussions around the future of multi-channel retail operations.
  • International Association of Administrative Professionals
  • Rotary International
  • Professional Pricing Society (PPS) – Participated in workshops and seminars on pricing strategies contributing to improved sales growth.
  • Association for Supply Chain Management (APICS)
  • Association for Talent Development (ATD) – Completed training in employee training and retention best practices.
  • Toastmasters
  • Society for Customer Service Management – Membership allowing for the exchange of ideas on how to leverage customer service to improve employee morale.

Certifications

  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Advanced Customer Service Certification - initiative
  • Data-Driven Decision Making Certification - category
  • Certified in Production and Inventory Management (CPIM) – APICS
  • HR Metrics and Analytics Certification, method
  • Conflict Resolution Certification - eCornell University
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Operations Management Certification - eCornell University
  • Lean Six Sigma Green Belt Certification - framework

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