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Skills

  • Transcript typing
  • Operational improvement
  • Bookkeeping
  • Resolving discrepancies
  • Account reconciliations knowledge
  • Schedule management
  • Filing
  • Patient care advocacy
  • Spreadsheets
  • Mail handling

Work Experiences

  • Provided critical software expertise for programs such as Salesforce and ServiceNow across the office, including training, troubleshooting operations, optimizing usage, and developing optimal products.
  • Used Salesforce and survey instruments to collect data for various studies.
  • Was in charge of the master calendar for 9 employees.
  • Got signatures on financial documents and invoices, both internal and external.
  • Effectively interacted with Senior Administrative Secretary and Senior Administrative Secretary, took detailed notes, and distributed minutes to all attendees in two years meetings.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
  • Was in charge of the master calendar and scheduling for 2 employees.
  • Used spreadsheets or other database software like Workday and Asana to compile and analyze data.
  • Was an expert at organizing logistics for both internal and external functions.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Senior Administrative Secretarys and clients.

Summaries

  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • With 12 years of experience as Senior Administrative Secretary in Chicago, I am organized and hardworking.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Supporter of administrative details for high-profile special projects who is tactful and nimble.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as process improvement and risk assessment.
  • Exceptional at keeping files organized and composing professional correspondence.
  • To meet challenging objectives, work well with little supervision.
  • Fast-paced data organizer known for coordinating back-end details with ease to ensure high-level operations run smoothly.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.

Accomplishments

  • Supported
  • Documented and resolved standard which led to initiative.
  • Administration: Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Contributed
  • Patient Assistance: Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
  • Integrated
  • Processed
  • Oversaw standard area.
  • Responded
  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Affiliations

  • American Payroll Association (APA)
  • National Notary Association (NNA)
  • Meeting Professionals International (MPI)
  • Women's Network in Administrative Leadership
  • Certified Administrative Professional (CAP) Program
  • Business Secretaries and Administrators (BSA)
  • American Society of Safety Professionals
  • Rotary International
  • Freemason
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant (CPA)
  • QuickBooks Certified User - Intuit
  • Certified Records Manager (CRM) - program
  • Six Sigma Yellow Belt Certification - metric
  • Certified Professional in Talent Development (CPTD) - ATD
  • Certified Event Planner (CEP) - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Notary Public Certification - Illinois
  • CompTIA A+ Technician
  • Certified Payroll Professional (CPP) – 2015

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