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Skills

  • Team Leadership
  • Python and Ruby proficient
  • Refined system debugging skills
  • Planning and implementation
  • IP Forwarding proficient
  • Data backup and retrieval
  • Customer service excellence
  • Spreadsheet development
  • Oral and written communication
  • Agile methodology

Work Experiences

  • Got better.
  • Invented
  • Was in charge of the operation.
  • Assessed performance and identified areas for improvement by reviewing standard, procedure, and metric reports.
  • Made sure that all sites and online elements like initiative and method followed brand guidelines.
  • Reviewed training materials and course details on a regular basis to ensure that updates were included in a timely and reasonable manner.
  • Evaluated, analyzed, and suggested software solutions that would be a good fit for the project's requirements.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 18 new accounts.
  • Raised the stakes.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.

Summaries

  • Looking for ways to improve various software packages.
  • Ambitious
  • Innovative
  • Articulate
  • Developer with extensive experience in the design, development, and implementation of interactive websites.
  • Versatile
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • A dynamic computer hardware engineer with experience in the development of framework technology.
  • Looking for a training position in the IT department with a reputable company.
  • Multi-talented Principal Consultant with a track record of leading teams and developing strategic plans for a wide range of customer needs.

Accomplishments

  • Enhanced system workflow by identifying process bottlenecks and implementing time-efficient solutions, increasing overall user productivity by 30%.
  • Provided remote troubleshooting assistance for users experiencing connectivity and application issues, reducing ticket turnaround time by 60%.
  • Disaster Recovery Planning: : standard initiative Technical Support:: process procedure
  • Program Requirements: Wrote program requirements which succeeded in metric.
  • Managed lab operation schedules, ensuring resource distribution efficiency and contributing to the smooth handling of up to 11 users per day.
  • Initiated an inventory control process that reduced hardware losses and improved equipment accountability by 16% over 10 months.
  • Method Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Led workshops for students and staff on safe internet practices and lab security protocols, positively affecting the cybersecurity awareness score by 75%.
  • Designed and implemented an online troubleshooting guide, reducing staff requests to the helpdesk by 62% over 9 months of use.
  • Collaborated with team of 17 in the development of procedure.

Affiliations

  • Freemason
  • DevOps Institute
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Lions Club
  • CoderDojo Chapters – Volunteer Instructor
  • Computer Science Teachers Association (CSTA)
  • Google Developer Groups (GDG)
  • International Association of Computer Science and Information Technology (IACSIT)

Certifications

  • Certified Master Trainer
  • Amazon Web Services Certified Developer
  • Certified Multimedia Technology Expert
  • Certified Software Quality Engineer (CSQE)
  • Top Secret Security Clearance
  • Project Management Professional (PMP)
  • Apple Certified Support Professional (ACSP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Network Technician
  • CCIP Service Provider

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