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Skills

Conflict resolution and mediation
End-user training and development
Basic knowledge of Microsoft Excel or standard
Application support
First Aid/CPR
Project organization
Bandwidth monitoring and analysis
Business operations
Network Troubleshooting
Collaborative problem-solving

Work Experiences

Contributed to quarterly reports.
Worked with vendors to track down replacement parts and troubleshoot complex issues.
Collaborated with the networking team.
Conducted daily checks on anti-virus software across all lab systems, achieving a 77% prevention rate for known malware threats.
Achieved a 54% prevention rate for known malware threats.
Configured printers and peripheral devices daily.
Described standard solutions to customers to aid in problem resolution.
Assisted in maintaining a network of over 16 computers, ensuring functionality for students and academic staff in Columbus.
Collaborated with system administrators to optimize network performance during high-traffic periods, reducing system downtime by 17%.
Assisted in the testing of new departmental software, identifying and flagging 4 critical bugs before deployment.

Summaries

Collaborated with system administrators.
Consistently reduced mean-time-to-repair (MTTR) by 7 hours.
Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
Promotes quality assurance and data analysis skills that are dynamic.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Created preventive methods.
Computer Lab Aide with a 15-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
Created a streamlined process for monitoring hardware performance.
Enhances system performance by analyzing and correcting various hardware and software issues.

Accomplishments

Developed detailed FAQ and troubleshooting documents for Tableau technologies, decreasing lab help desk calls by 19%.
Conducted regular system diagnostics and maintenance, reducing machine downtime during peak hours by 24%.
Documented and resolved initiative which led to standard.
Utilized Meridian technical tools to assist with network troubleshooting, decreasing average network outages by 75%.
Assisted over 10 students in improving their proficiency with Power BI, leading to improved academic project completion rates.
Received Outstanding Service Award for enhancing system security protocols that safeguarded confidential information for 3 lab users.
Created video tutorials for common software-related issues, reducing recurring questions and overall help desk traffic by 36% over 17 months.
Implemented real-time monitoring of lab systems using category resulting in the early detection and prevention of metric issues.
Trained 3 fellow aides on equipment maintenance protocols, improving service turnaround by 40% and extending machine lifespans.
Enhanced system performance by recommending and installing framework, resulting in 21% faster processing times for high-demand tasks.

Affiliations

Computing Research Association (CRA)
Toastmasters
American Society of Safety Professionals
International Council of Nurses
American Educational Research Association (AERA) – Technology Research Interest Group
American Medical Informatics Association
Association for Women in Computing (AWC)
CompTIA Alumni Association
International Association of Computer Science and Information Technology (IACSIT)
National Technical Honor Society (NTHS)

Certifications

Google Certified Administrator
CompTIA A+ Certification
Apple Certified Support Professional (ACSP)
ServSafe
CompTIA IT Fundamentals (ITF+)
CompTIA A+ Technician
Certified Computer Examiner (CCE) from ISFCE
Microsoft Certified Systems Engineer (MCSE)
CompTIA Security+
Amazon Web Services (AWS) Certified Cloud Practitioner

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