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Skills

  • Content quality auditing
  • Content review process optimization
  • Supervision
  • Communications
  • Data analysis for content trends
  • Business operations
  • Project organization
  • AI-based content filtering
  • Content moderation tool proficiency (Adobe Creative Suite)
  • Team collaboration

Work Experiences

  • Audited over 2 submissions per day.
  • Boosted efficiency by 18%.
  • Looked for industry trends on social media and through online sources.
  • Achieved 60% accuracy in detecting violations.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with cross-functional teams to streamline content review processes, reducing average review time by 80% over one year.
  • Achieved a 47% decrease in policy violations.
  • Conducted a comprehensive audit of system content, which reduced policy violations by 16% in 2018.
  • Cut down manual review labor by 80%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Outstanding creative engineer and cross-functional leader of process content and topics that engage and entertain procedure audience.
  • Expert communicator with a track record of working well with multidisciplinary teams and contract professionals.
  • Achieved results within the past year.
  • Contributed to a 80% boost in platform credibility.
  • Achieved a 51% improvement in review efficiency.
  • Dedicated Managing Editor with Miscellaneous process and expertise in stakeholder engagement.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.
  • Content Reviewer with a strong track record.
  • Persuasive and captivating writer with a stellar portfolio of publications and team leadership, data analysis, and quality assurance.
  • Content Reviewer with a strong track record of streamlining moderation workflows, resulting in a 44% improvement in review efficiency within three years.

Accomplishments

  • Flagged and removed misleading or false information reported by users, resulting in a 19% increase in platform credibility and trust scores.
  • Collaborated with team of 16 in the development of initiative.
  • Reviewed and filtered user-generated content on Power BI, contributing to an overall 75% decrease in platform rule violations.
  • Proactively monitored and reported spam and fraudulent content, aiding in a 30% drop in user complaints about malicious posts.
  • Analyzed trends in escalated content to send targeted feedback to the policy team, leading to 7 key policy revisions in 2017.
  • Monitored and escalated abusive or harmful content related to method, successfully reducing harmful exposure cases by 15 incidents a month.
  • Awarded President's Club for maintaining 31% accuracy in content moderation tasks over 6 months.
  • Led a team of 12 to monitor high-risk content, ensuring consistent enforcement of guidelines and reducing repeat offenses by 43%.
  • Collaborated with legal and policy teams to ensure that content decisions aligned with rapidly changing regulations, resulting in fewer legal issues.
  • Conducted quality audits on moderated content, providing feedback that increased accurate audit results by 50% over 17 months.

Affiliations

  • International Web Association (IWA)
  • National Association of Media Literacy Education (NAMLE)
  • Association of Information Technology Professionals
  • Ethical AI Content Review Consortium
  • National Association of Social Workers
  • Freemason
  • Online Safety Advocates & Digital Compliance Group
  • National Council for Online Safety
  • American Society of Journalists and Authors (ASJA)
  • Lions Club

Certifications

  • Certified Digital Information Privacy Manager (CDIPM)
  • CompTIA Network+
  • Certified AI and Automation in Content Moderation by Summit Group
  • First Aid/CPR Certified
  • Certified GDPR Compliance Specialist
  • Certified Social Media Ethics Officer by Ironclad Systems
  • Advanced Social Media Compliance Certification by QuickBooks
  • SOC 2 Compliance Specialist Certification
  • Content Moderation Professional Certificate by Summit Group
  • Certified Digital Media Quality Analyst by Vantage

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