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Skills

  • First Aid/CPR
  • Operational improvement
  • Customer service
  • Staff development
  • User interface understanding
  • Data entry
  • Interpersonal and written communication
  • Quality controls
  • Data Management
  • Hardware evaluation

Work Experiences

  • Assisted in developing new packing protocols.
  • Achieved project completion by the past year.
  • Used sprayers to apply cleaning and disinfecting solutions to decontaminated work areas.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Adjusted methods to increase satisfaction.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Adhered to a zero-injury policy.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Ready to put 10 years of experience to work in a new position with Cedar Works that is both challenging and rewarding.
  • Achieved a 49% improvement in productivity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Fruit Packer with 7 years of successful stakeholder engagement and project management experience.
  • Within Miscellaneous, senior Fruit Packer and outstanding performer in vendor management and quality assurance.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Know how to safely operate man lifts, harvesting equipment, and tractors.

Accomplishments

  • Designed and implemented a simplified system for tracking inbound and outbound shipments, decreasing order errors by 40%.
  • Regularly inspected and removed damaged fruit, contributing to a 63% decrease in customer complaints about product quality.
  • Played a key role in scaling packing capacity during peak harvest periods, achieving a 40% increase in output.
  • Used project management skills to monitor and adjust for seasonal fruit packing demands, reducing downtime by 51%
  • Consistently achieved 20% customer satisfaction by maintaining product quality in all fruit packing stages.
  • Successfully fulfilled high-volume customer orders with over 50% on-time delivery during peak seasons.
  • Consistently maintained top quality control ratings during process by inspecting and packing fruits to meet aesthetic and size requirements.
  • Partnered with supply chain managers to ensure fruit packing areas were fully stocked, resulting in a 35% improvement in production flow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully ran quality checks throughout the packing process, reducing the fruit rejection rate by 61%.

Affiliations

  • Food Logistics & Supply Chain Conference Member
  • Fruit Growers and Packers Association
  • Freemason
  • International Warehouse Logistics Association (IWLA)
  • American Logistics Association (ALA)
  • Produce Marketing Association (PMA)
  • Certified Material Handling and Inventory Control
  • Lions Club
  • Certified Packing Workflow Optimization Specialist
  • American Marketing Association

Certifications

  • Certified Quality Auditor (CQA) by ASQ Northwind, 2022
  • Certified Supply Chain Professional (CSCP) by APICS Beacon Labs, 2020
  • Certified Public Accountant
  • OSHA 10-Hour General Industry Certification - Ironclad Systems, 2015
  • Lean Six Sigma Certification – Yellow Belt Brightline, 2023
  • Health and Safety Executive (HSE) Awareness Certificate Meridian, 2015
  • Incident and Risk Management Certificate Lakeside Partners, 2020
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Food Safety and Handling Certification - Northwind, 2018

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