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Skills

  • Customer service
  • Cost-control methods
  • Organization
  • Strategic planning
  • Budget forecasting and execution
  • Relationship development
  • Operational improvement
  • Emergency response planning
  • Problem resolution
  • Billing cycle management

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that process operations ran smoothly.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Increased employee morale and decreased turnover by 7%.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Increased productivity by 10% while lowering staffing and operational costs.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Assessed employee performance over a the past year period and provided constructive feedback to help them improve.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Customer-focused professional with 5 years of experience in the Miscellaneous sector.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Self Storage Manager who is proactive and meticulous, with over 5 years of experience in the method industry.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Self Storage Manager with 18 years of successful project management and budget management experience.
  • Costs were consistently reduced while profits were increased.
  • Quality assurance, budget management, and strategic planning are all well-trained.
  • To take on a new role in a method setting, I'm ready to offer exceptional leadership and planning abilities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.

Accomplishments

  • Developed tenant retention programs that reduced turnover by 27% and increased occupancy by 37%, consistently maintaining 90%+ occupancy levels.
  • Maximized occupancy during peak season by adjusting pricing strategies, leading to a 73% revenue increase.
  • Slashed vacancy turnover rates by 49% through enhanced move-out/move-in procedures and thorough unit inspections.
  • Led a successful transition to a new facility management software, improving operational efficiency by 16%.
  • Successfully managed the expansion of 7 new storage units, growing total facility revenue by 62%.
  • Designed and administered monthly performance reports on occupancy trends, leading to an 46% improvement in revenue forecasting accuracy.
  • Resolved delinquency issues on 12 tenant accounts, reducing delinquency rate by 20% over the past year.
  • Conducted thorough market analysis and competitor research, leading to an optimal unit mix that increased both occupancy and profitability by 22%.
  • Achieved a near 72% positive online review milestone by resolving customer disputes promptly and enhancing overall service consistency.
  • Improved facility NPS (Net Promoter Score) by 18 points through the introduction of customer feedback initiatives and service enhancements.

Affiliations

  • International Council of Nurses
  • Mini Storage Messenger Networking Group
  • Lions Club
  • Project Management Institute
  • Drone Safety Protocol Accreditation for Facility Managers
  • Rotary International
  • Member of RV Storage Perspectives Group
  • National Parking Association (NPA) for associated services like truck rentals
  • NAIOP, Commercial Real Estate Development Association
  • Certified in International Risk Management (Six Sigma)

Certifications

  • Certified Manager (CM) from Institute of Certified Professional Managers
  • Institute of Professional Managers (IPM) - Certified Team Leader
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Licensed Real Estate Agent metric
  • Certified Collections Specialist through National Institute of Credit Management
  • Certified Business Operations Professional (CBOP)
  • Small Business Administration (SBA) Property Management Certification
  • Ethics and Compliance Certification - Real Estate Guidelines
  • Certificate in Business Process Improvement

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