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Skills

  • Inventory Control and Stock Management
  • Cash handling and reconciliation
  • Conflict resolution and mediation
  • Process improvement
  • Food preparation
  • Budgets
  • Communication and Active Listening
  • Business operations
  • Order delivery practices
  • Frying

Work Experiences

  • Oversaw shifts while preparing food and fulfilling requests according to specifications.
  • Adapted meals based on FOH tickets while maintaining accuracy and efficiency in the kitchen.
  • Reduced restaurant's annual food and labor costs by 15% through proper budgeting, scheduling and management of inventory.
  • Achieved a 44% lift in customer satisfaction scores.
  • Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.
  • Kept up to date on local competition and restaurant industry trends to stay on top of Phoenix-area changes.
  • Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
  • Achieved a 16% reduction in workplace incidents.
  • Ensured that meal preparation and delivery went smoothly and on time.
  • Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Accomplished in enhancing employee retention by improving engagement, leading to a 83% reduction in annual turnover rates.
  • Chef with 9 years of experience in the restaurant industry.
  • Achieved high ratings in health inspections.
  • Dedicated team player with a strong work ethic and an open communication style who is committed to meeting all preparation and service needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Restaurant Shift Manager with 14 years of successful strategic planning and budget management experience.
  • Framework cuisine, including process and category, is well-known.
  • Excellent knife skills combined with a commitment to creating innovative and modern dishes that appeal to all senses.
  • Culinary professional with a unique blend of creativity, food passion, and exceptional cooking skills.

Accomplishments

  • Trained new hires on health code regulations and customer service standards, reducing customer complaints related to service by 71%.
  • Created an efficient labor plan that reduced overtime costs by 75% while ensuring proper staffing during high-volume shifts.
  • Collaborated with compliance to improve menu design and pricing strategies, raising average ticket size by 43%.
  • Successfully led marketing initiatives such as themed nights and happy hours, contributing to a 64% rise in customer visits.
  • Maintained a 23% employee retention rate by fostering an inclusive and positive work culture.
  • Led shift meetings, ensuring all staff were informed of daily specials, promotions, and changes to menu items.
  • Utilized multilingual skills (Mandarin) to assist in customer interactions and staff training, improving service delivery for a diverse clientele.
  • Supervised a team of 16 front- and back-of-house employees, ensuring efficient operations during peak dining hours.
  • Developed and administered customer satisfaction surveys, leading to actionable insights that drove a 74% increase in repeat patronage.
  • Designed workflow to streamline cross-functional collaboration between Front-of-House and Back-of-House staff, increasing overall capacity utilization by 37%.

Affiliations

  • Freemason
  • American Marketing Association
  • International Council of Nurses
  • National Food Service Management Institute (NFSMI)
  • Project Management Institute
  • Society of Women Engineers
  • Foodservice Consultants Society International (FCSI)
  • National Beer Wholesalers Association (NBWA)
  • Jaycees
  • Council of Hotel and Restaurant Trainers (CHART)

Certifications

  • POS System: Power BI Specialist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • First Aid and CPR Certification Cedar Works
  • First Aid/CPR Certified
  • Certified Hospitality and Tourism Management Professional (CHTMP) - Beacon Labs
  • Restaurant Operations Management Certification – category
  • Certificate in Food Safety and Sanitation – procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification - category

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