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Skills

  • Sanitization
  • Hiring and recruitment processes
  • Operational improvement
  • MS Office
  • Relationship development
  • Problem resolution
  • Regulatory compliance
  • Customer service excellence
  • Process improvement
  • Conflict de-escalation techniques

Work Experiences

  • Reduced the restaurant's annual food and labor costs by 9% through proper budgeting, scheduling, and inventory management.
  • Mentored staff on kitchen goals and daily work expectations and parameters.
  • Adjusted staff allocation.
  • Adjusted meal portions based on costs, availability, and planned recipes to maximize restaurant revenue.
  • Met all of the production requirements for banquet and outlet desserts, as well as breakfast pastries.
  • Improved and updated a central standardized recipe and ingredient repository, which included nutritional and cost data.
  • Reduced restaurant's annual food and labor costs by 15% through proper budgeting, scheduling and management of inventory.
  • Accurately reconciled cash handling.
  • Achieved a 12% improvement in overall staff performance.
  • Assisted customers with large-scale events such as weddings and birthday parties in placing special orders.

Summaries

  • Restaurant Shift Manager with 14 years of successful strategic planning and budget management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expertise in maintaining profitable margins while maintaining high standards for taste and quality.
  • Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure framework restaurant settings.
  • Restaurant Shift Manager is a multi-talented Restaurant Shift Manager who is consistently rewarded for planning and operational improvements.
  • Achieved high ratings in health inspections.
  • Procedure Chef with 12 years of experience in the kitchen.
  • Professional Chef capable of leading and managing a team of 12 kitchen employees in the preparation of standard cuisine.
  • Clear understanding of strategic planning and client relations as well as project management training.
  • Strengths in performance reporting and project management backed up by Food and Beverage training.

Accomplishments

  • Achieved Top Performer in 2019 for outstanding leadership in restaurant management from CPA.
  • Created an efficient labor plan that reduced overtime costs by 75% while ensuring proper staffing during high-volume shifts.
  • Successfully led marketing initiatives such as themed nights and happy hours, contributing to a 64% rise in customer visits.
  • Created performance dashboards to track KPIs for staff productivity, food quality, and speed of service, resulting in a 77% increase in operational efficiency.
  • Supervised a team of 16 front- and back-of-house employees, ensuring efficient operations during peak dining hours.
  • Managed resolution of customer complaints, improving online review scores by 15% over the past year.
  • Documented and resolved initiative which led to standard.
  • Designed workflow to streamline cross-functional collaboration between Front-of-House and Back-of-House staff, increasing overall capacity utilization by 37%.
  • Boosted customer satisfaction scores by 24% through proactive problem-solving and team coaching.
  • Successfully reduced labor costs by 54% by implementing optimized daily staff schedules based on data-driven forecasting.

Affiliations

  • American Culinary Federation
  • International Food Safety and Quality Network
  • Lions Club
  • Association for Computing Machinery
  • Institute of Hospitality
  • National Restaurant Association
  • American Medical Informatics Association
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Food Safety Training Institute (NFSTI)
  • Hotel and Catering International Management Association (HCIMA)

Certifications

  • Certificate in Hospitality Sales and Marketing – Harbor & Co.
  • Allergen Awareness Training Certification – Northwind
  • Leadership and Management in Foodservice Certification – Vantage
  • ServSafe Manager Certification - Meridian
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Food Handler Certification – Illinois
  • Certified Hospitality and Tourism Management Professional (CHTMP) - Beacon Labs
  • Advanced Hospitality Inventory Management Certification – Northwind

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