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Skills
- Menu promotions and upselling techniques
- Revenue growth strategies
- Point of Sale (POS) System Management
- Operational scalability strategies
- Cash handling and reconciliation
- Leadership under tight deadlines
- Customer complaint resolution
- Operations efficiency improvement
- Food safety and sanitation protocols
- Customer service excellence
Work Experiences
Summaries
- Featured items sold per quarter.
- Boosted team productivity.
- Achieved monthly sales targets consistently.
- Improved inventory control systems.
- Boosted overall team efficiency.
- Earner of the [Award] for outstanding service.
- Reduced food waste.
- Dedicated team leader.
- Reduced employee onboarding time by [Percentage]%.
- Achieved a pass rate of [Percentage]% on health inspections.
Accomplishments
- Developed community outreach efforts that increased local patronage by [Percentage]%, including partnerships with nearby businesses.
- Led shift meetings, ensuring all staff were informed of daily specials, promotions, and changes to menu items.
- Reduced customer wait times and kitchen backlog by [Percentage]% through the introduction of a new order-tracking system.
- Created an efficient labor plan that reduced overtime costs by [Percentage]% while ensuring proper staffing during high-volume shifts.
- Facilitated seamless communication between kitchen and front-of-house staff, resulting in improved meal delivery times by [Percentage]%.
- Executed a cost-effective reorganization of the kitchen layout, improving foot traffic and reducing meal prep times by [Percentage]%.
- Led monthly staff performance evaluations, yielding a [Percentage]% improvement in overall staff efficacy and customer interactions.
- Achieved [Award Name] in [Year] for outstanding leadership in restaurant management from [Certification/Organization].
- Managed resolution of customer complaints, improving online review scores by [Percentage]% over [Time Period].
- Developed training programs that enhanced team knowledge of menu items and service protocols, contributing to a [Percentage]% increase in upsell rates.
Affiliations
- Restaurant and Catering Australia - Affiliate Membership
- National Restaurant Association
- National Beer Wholesalers Association (NBWA)
- Council of Hotel and Restaurant Trainers (CHART)
- Women Chefs & Restaurateurs (WCR)
- Club Managers Association of America
- International Bartenders Association
- American Culinary Federation
- Food Safety Preventive Controls Alliance (FSPCA) - Certification
- Hospitality Financial and Technology Professionals (HFTP)
Certifications
Resources
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