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Skills

  • Dining area cleanliness
  • Conflict resolution and mediation
  • Territory Sales Experience
  • Multi-Task Management
  • Customer needs assessment
  • Food and beverage pairings
  • Food assembly
  • Upselling techniques
  • Tax preparation
  • Wine pairings

Work Experiences

  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Head Waiter.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens.
  • Kept a close eye on restaurant traffic during peak times and seasons and devised schedules to maximize coverage.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.

Summaries

  • Experienced Head Waiter with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Hardworking Head Waiter with 18 years of experience serving in procedure establishments.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Head Waiter has been certified.
  • Head Waiter is a courteous Head Waiter who is capable of satisfying even the most discerning guests.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Committed team player with the ability to work on a flexible schedule.
  • At procedure restaurant, creative floor leader with 3 years of experience serving 15 dinner guests.

Accomplishments

  • Recommended
  • Initiated
  • Proposed
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Design: Responsible for creative design for prominent process.
  • Monitored
  • Awarded "Outstanding Employee" in 2017.
  • Created
  • Collaborated with team of 11 in the development of program.
  • Integrated

Affiliations

  • International Sommelier Guild Member
  • Certified Hospitality Supervisor (CHS) through the American Hotel & Lodging Educational Institute
  • American Culinary Federation (ACF)
  • International Wine & Food Society (IWFS)
  • World Association of Chefs' Societies (Worldchefs)
  • Society of Human Resource Management
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Foodservice Professionals Network
  • Wine & Spirit Education Trust (WSET) procedure
  • Catering & Events Specialist Certification (CES)

Certifications

  • Level 3 NVQ Diploma in Hospitality Supervision and Leadership
  • Wine and Spirit Education Trust (WSET) Level 3 Award in Wines
  • OSHA: HACCP
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Advanced Food Hygiene Level 4 Certification category
  • Certified Professional in Food Safety (CP-FS)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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