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Skills

  • Check payment processing
  • Accounts payable/receivable
  • Item promotion
  • Business Development
  • Territory Sales Experience
  • Liquor, wine and food service
  • Multi-Task Management
  • Continuous process improvement
  • Tax preparation
  • Buffet setup and takedown

Work Experiences

  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Verified that all 6 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Managed food resources, memorized orders, and coordinated service in a 16-table restaurant.
  • Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
  • Met 6 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.

Summaries

  • Collaborative team leader with extensive experience in fair supervision.
  • Talented chef with 9 years of experience preparing and serving a wide range of foods.
  • Hardworking Head Waiter with 18 years of experience serving in procedure establishments.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • Food and wine pairing is something she excels at.
  • Head Waiter with a strong understanding of how to reduce employee stress while increasing customer satisfaction and overall revenue.
  • Experienced Head Waiter with framework restaurant environments.
  • Customer experience is known to be enhanced by this dynamic presence.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Collaborated with team of 11 in the development of program.
  • Improved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Recommended
  • Won
  • Reduced
  • Advised
  • Documented
  • Initiated
  • Researched

Affiliations

  • Jaycees
  • Dining Room Managers' Association (DRMA)
  • Event Planning & Catering Association (EPCA)
  • Six Sigma Green Belt Certification in Hospitality 2024
  • Wine & Spirit Education Trust (WSET) procedure
  • National Restaurant Association (NRA)
  • Professional Development Workshops on Leadership & Team Building 2024
  • Rotary International
  • Association of Information Technology Professionals
  • Hospitality Sales & Marketing Association International (HSMAI)

Certifications

  • Certified Public Accountant (CPA)
  • Food Allergy Awareness Certification framework
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Level 3 NVQ Diploma in Hospitality Supervision and Leadership
  • First Aid/CPR Certified
  • SafeServ certification: Food Handling
  • Food and Beverage Management Diploma method
  • Certified Hospitality Trainer (CHT)

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