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Skills

  • Merchandising expertise
  • Invoice processing
  • Prioritization
  • Travel planning
  • Security monitoring
  • Spreadsheets
  • Customer service excellence
  • Microsoft Outlook
  • Microsoft Office Suite
  • Product restocking

Work Experiences

  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Alerted management after spotting potential shoplifters.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Responded to customer calls in a timely and professional manner.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Helped customers by answering their questions and completing their requests.
  • Trained 11 new salespeople each quarter.
  • Suggested alternatives when a product was out of stock.

Summaries

  • Ambitious
  • Window Clerk is articulate and driven to succeed.
  • Versatile
  • Window Clerk with 2 years of successful client relations and cross-functional collaboration experience.
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Determined sales and marketing professional with 2 years of experience in framework industry.
  • Dedicated cashier and server in procedure establishment with 17 years of experience.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.

Accomplishments

  • Aligned parcel processing times with corporate service-level agreements (SLAs), achieving a 20% compliance rate.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Increased sales 2% over two years.
  • Developed targeted strategies to inform customers about seasonal shipping deadlines, contributing to a 34% rise in timely deliveries.
  • Consistently exceeded performance goals by handling 16 customer interactions per day, exceeding customer satisfaction benchmarks.
  • Documented and resolved method which led to system.
  • Collaborated with the IT department to update software for tracking and processing packages, leading to a 28% reduction in system errors.
  • Processed and verified high-volume money-order transactions, achieving a 15% accuracy rate and zero critical errors over the past year.
  • Advised customers on the most time-efficient shipping options, contributing to a 72% increase in express service revenue over process.
  • Metric Met and exceeded quotas generating 17+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • American Society of Safety Professionals
  • Project Management Institute
  • Field Operations Leadership Network (FOLN)
  • Freight and Shipping Association (FSA)
  • International Council of Nurses
  • Toastmasters
  • Mail Systems Management Association (MSMA)
  • Certified International Mail Specialist (CIMS)
  • International Air Transport Association (IATA) - Cargo Handling Certification

Certifications

  • Adobe Certified Expert (ACE) Salesforce
  • Postal Operation Leadership Training Certification - Summit Group
  • Certified Shipping and Mailing Specialist - Beacon Labs
  • Certified Public Accountant
  • Certified Package Sorting Systems Operator - Meridian
  • Certified Postal Supervisor - framework
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Mail Expediting Specialist - Beacon Labs
  • First Aid/CPR Certified

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