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Skills

  • Marketing understanding
  • Customer service
  • Cross-functional team collaboration
  • Customer relations management
  • Account servicing
  • Market share growth
  • Process improvement
  • Product promotions
  • Miscellaneous expertise
  • Cross-Border Shipment Coordination

Work Experiences

  • Created detailed vessel schedules.
  • Achieved a 17% improvement in customer satisfaction.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Adapted freight strategies.
  • Achieved a 30% increase in gross margins.
  • Conducted transportation negotiations.
  • Contributed to a 73% increase in client retention.
  • Achieved a 62% reduction in shipment delays.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Analyzed lane-specific data.

Summaries

  • Adept at leading high-performance teams.
  • Talented sales representative with a proven track record of generating leads and over 11 years of experience.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Achieved annual cost savings of $3.
  • Achieved a 66% improvement in freight efficiency.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Achieved routing cost reductions of 57%.
  • Achieved cost-efficient solutions.
  • Achieved 11% market share gains in Salesforce.

Accomplishments

  • Documented and resolved category which led to method.
  • Spearheaded customer engagement initiatives that drove a 56% improvement in customer satisfaction along strategic trade lanes.
  • Enhanced order fulfillment timelines by 37% through collaborative planning with global freight teams.
  • Led a supply chain sustainability initiative in 2023 which resulted in a reduction of carbon emissions by 83% across global freight networks.
  • Reduced shipping costs by 65% through optimization of key trade lanes serving Austin.
  • Strategized trade lane development projects, resulting in successful market entry in the Southwest with 5% increase in shipping volumes.
  • Drove efficiency by coordinating multi-modal shipments resulting in 75% improved transit times for the Southwest.
  • Developed risk mitigation strategies, reducing potential shipment disruptions by 29% within the Northeast.
  • Achieved a 60% increase in trade lane profitability by renegotiating carrier rates and implementing cost control measures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Logistics Association (ILA)
  • Exporters Association of the United States of America (EAUSA)
  • Pacific Merchant Shipping Association (PMSA)
  • International Association of Administrative Professionals
  • International Freight & Logistics Club (IFLC)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Trade Law Association (TLA)
  • Global Trade Professionals Alliance (GTPA)
  • Society of Human Resource Management

Certifications

  • ISO 28000 Lead Implementer – Supply Chain Security Certification
  • Advanced Certificate in Global Trade and Transportation Management
  • Global Logistics Specialist (GLS) Certification
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Advanced Professional Certificate in Supply Chain Optimization (APCSCO)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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