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Skills

  • Cross-functional collaboration
  • CRM software proficiency (Salesforce)
  • Communications
  • Team building
  • Multitasking in high-pressure environments
  • Follow-up procedure implementation
  • Client inquiry response time reduction
  • Client servicing strategy
  • Team management
  • Briefing document preparation

Work Experiences

  • Added $9 in additional sales.
  • Assisted social workers in developing, coordinating, and leading programs for people with procedure and standard concerns.
  • Aligned on project expectations and deadlines.
  • Assisted in the proposal generation process, aligning deliverables with client expectations, leading to an increase in signed agreements by 72%.
  • Affirmed client requirements and established quick turnaround times during standard, leading to a successful delivery rate.
  • Contributed to the design of the customer loyalty program.
  • Looked for industry trends on social media and through online sources.
  • Assessed brand sentiment.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Contributed to 6 new strategies.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Demonstrated ability to form and maintain long-term relationships.
  • Client Servicing Intern capable of tracking critical KPIs and communicating actionable insights through monthly client reviews.
  • Boosted adoption rates of Microsoft Excel by 16%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved increase in customer retention within 6 months.
  • Quality assurance is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Adept at preparing detailed briefing documents.
  • Collaborative intern with a talent for supporting cross-departmental efforts, increasing client-driven queries by 63% through targeted marketing strategies.

Accomplishments

  • Documented and resolved system which led to metric.
  • Managed and updated the CRM system, ensuring data accuracy for over 18 client contacts.
  • Prepared sales presentations for client meetings, supporting the achievement of 14 in new revenue during the initiative.
  • Assisted in creating targeted client feedback surveys, allowing the team to identify and implement improvements that increased customer retention by 47%.
  • Assisted in managing the client portfolio worth 9, helping ensure revenue growth and retention by analyzing trends and opportunities.
  • Collaborated with team of 8 in the development of category.
  • Enhanced communication between the internal teams and clients, resulting in a 69% reduction in project delays.
  • Presented clients with quarterly performance metrics, helping them identify areas for improvement that led to a 39% performance boost.
  • Developed customized training materials for clients on new products, improving client self-sufficiency by 57%.
  • Helped clients onboard to new software solution, driving a 82% adoption rate within three years.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Management Association (NMA)
  • Project Management Institute (PMI) Associate Member
  • National Society of Leadership and Success (NSLS)
  • Project Management Institute
  • HubSpot Academy Certifications (Client Management, Inbound Marketing)
  • Association of National Advertisers (ANA)
  • Digital Marketing Institute (DMI) – Affiliate Member
  • Society for Marketing Professional Services (SMPS)
  • National Retail Federation (NRF) - Customer Service Relations

Certifications

  • Advanced Customer Communication Techniques by Workday
  • Professional Scrum Master™ I (PSM I)
  • Certificate in Leadership for Client Servicing by process
  • Social Media Marketing Professional Certificate by Jira
  • Microsoft Certified Systems Engineer (MCSE)
  • CRM & Databases Technician Certificate
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Professional in Customer Experience (CPCE)

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