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Skills

  • Instructional support
  • Change Management and Implementation
  • Performance review systems oversight
  • Stakeholder relationship management
  • Operational efficiency improvement
  • Hiring and talent acquisition strategy
  • Employee on-boarding and retention strategies
  • Multitasking strength
  • Customer relations
  • Client Engagement and Retention Strategies

Work Experiences

  • Kept an eye on security concerns, employee performance, and customer service standards at all times.
  • Advised managers on organizational policy issues and suggested changes that were needed.
  • Was in charge of preparing and administering departmental budgets as well as special projects.
  • Was in charge of personnel, training, and labor relations.
  • Was in charge of inventory rotation and placement.
  • Increased new bank relationships within the local community by 4% through the implementation of quarterly promotions.
  • Was in charge of the team's schedules, department projects, and quality control.
  • Recommendation
  • Was in charge of the framework initiative in order to maximize standard.
  • Used effective networking to identify and capitalize on community business opportunities.

Summaries

  • Department Lead who is well-versed in regulatory, documentation, and reporting requirements.
  • Seasoned
  • Team, schedule, and project manager extraordinaire with exceptional communication and planning skills.
  • Articulate
  • Department Lead with 7 years of successful performance reporting and project management experience.
  • Meet bank and customer service standards on a regular basis.
  • Innovative
  • Dependable
  • Knowledgeable Department Lead with experience in childcare and development.
  • Prepared to apply my operations expertise from engineering to a new challenging position at Brightline.

Accomplishments

  • Increased sales 18% over the past year.
  • Authored monthly leadership reports that tracked department performance metrics and identified areas for growth.
  • Negotiated service contracts with external partners, saving the department 10% in operational costs annually.
  • Documented and resolved method which led to category.
  • Resolved product issue through consumer testing.
  • Facilitated the merger of two departments, leading to a streamlined workflow and a 60% reduction in overhead costs.
  • Conducted performance-driven employee evaluations, leading to a 9% increase in team productivity over 18 months.
  • Spearheaded continuous improvement initiatives, which resulted in a 52% increase in workflow efficiency.
  • Collaborated with senior leadership to design and execute department-specific KPIs, increasing overall output by 71%
  • Established best practices for vendor relations that led to a 46% improvement in service quality.

Affiliations

  • Institute for Supply Management (ISM)
  • Society of Women Engineers
  • International Coach Federation (ICF)
  • Society for Business Forecasting and Planning (SBFP)
  • Strategic Planning Society (SPS)
  • National Society For Leadership and Success (NSLS)
  • The National Conference of State Legislatures (NCSL)
  • National Association of Social Workers
  • Rotary International
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified in strategic planning
  • Lean Six Sigma Black Belt - method
  • Data-Driven Decision Making Certification - initiative
  • ISO 9001:2015 Certification - Denver
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Project Management Professional (PMP)
  • Certified Departmental Manager (CDM) - Meridian
  • Advanced Strategic Management Program – Lakeside Partners
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)

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