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Skills

  • Team management
  • Budget forecasting and allocation
  • Security improvements
  • Security systems
  • Insurance billing
  • Invoice generation
  • Inventory management
  • First Aid/CPR
  • Digital transformation leadership
  • Customer Relationship Management (CRM) System Implementation

Work Experiences

  • Achieved a 40% improvement in NPS.
  • Working with team members and customers to find workable solutions improved operations.
  • Reviewed existing invoicing, accounting, reporting, and data capabilities systems and provided updates to Director of Applications.
  • Managed several satellite IT locations globally, ensuring secure and operational corporate infrastructure through workflow optimization and vendor management.
  • More than 5 software engineers, system administrators, NOC operators, QA engineers, and project managers were under my supervision.
  • Finished initiative of project, which resulted in program.
  • Achieved a 10 month go-live schedule.
  • Evaluated sub-optimal areas and developed solutions by reviewing network policies and infrastructure.
  • Acted as software application lead for digital transformation project, enabling seamless integration between legacy and cloud-based systems, contributing to a 24% increase in productivity.
  • Worked with others to brainstorm new program possibilities.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in strategic planning.
  • Framework and metric have a proven track record.
  • Results-oriented Miscellaneous professional with client relations, team leadership, and budget management strengths.
  • CPA certified
  • Motivating leader who has built and managed process teams in the past.
  • Knowledge of Microsoft Excel in depth, as well as risk assessment and stakeholder engagement abilities.
  • Ability to recognize process issues and integrate procedure solutions to achieve standard.
  • Accomplished Director recognized for leading the seamless migration of 2 critical applications to cloud solutions, achieving annual savings of $12 and reducing downtime risks by 75%.
  • Disaster recovery planning, emergency response, project mapping, and training are all skills that I have.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.

Accomplishments

  • Orchestrated multi-phase deployment of CRM platform, which contributed to a 64% growth in customer lifetime value and a 72% boost in customer retention within 8 years.
  • Led corporate-wide change management initiatives during a SaaS transition, delivering on time within budget and improving user adoption by 45% in the first 14 months.
  • Led cross-functional team to deliver a next-generation application ecosystem that resulted in a 58% reduction in time-to-market for new products.
  • Optimized vendor management processes, renegotiating third-party software supplier contracts, saving the company $5 annually while enhancing service delivery levels.
  • Led successful reengineering of core business application, resulting in 50% operational efficiency improvements and 4% lower operational risk.
  • Implemented AI-driven analytics across business applications resulting in 56% process efficiency gains and $68,000 cost reductions.
  • Formulated a scalable solution for enterprise-wide applications, increasing the system’s user capacity by 37% over 17 quarters.
  • Developed and implemented cost-benefit analysis for new software purchases, saving the company over $17 annually in unnecessary license investments.
  • Streamlined application support processes by designing an in-depth knowledge base, reducing support inquiries by 84% and increasing first-call resolution rate by 23%.
  • Successfully coordinated process project management across 15 simultaneous projects which contributed to a 81% acceleration in product delivery and a 27% enhancement in time-to-market.

Affiliations

  • Board Committee Member, Cloud Security Alliance Seattle, focused on improving cloud migration security practices.
  • Member of the Association of Information Technology Professionals (AITP), collaborating on modern IT management strategies.
  • Member, Project Management Institute (PMI), actively participating in local chapters and events to stay current on agile and waterfall methodologies.
  • Speaker and Presenter, Annual IT Leadership Symposium 2017, sharing experiences leading enterprise-scale application deployments.
  • Certified through Scrum Alliance as a Certified ScrumMaster (CSM) to lead cross-functional agile sprint teams effectively.
  • Member, Institute of Electrical and Electronics Engineers (IEEE), aligning with professionals to stay ahead in application lifecycle innovations.
  • Active participant, SaaS Product Leaders Community, focusing on continuous improvement of SaaS delivery methods and customer satisfaction.
  • Participant, Association for Information Systems (AIS), regularly reviewing the latest research on global trends in enterprise IT applications.
  • Member, Cloud Industry Forum (CIF), keeping updated on the increasing role of hybrid and multi-cloud strategies in enterprise solutions.
  • Board Member, Technology Leadership Council Chicago, driving discussions on digital transformation and cloud migration strategies.

Certifications

  • Microsoft Office Specialist (MOS)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Lean Six Sigma Black Belt
  • SHRM Certified Professional (SHRM-CP)
  • SAFe® 5 Agilist Certification
  • American Academy of Financial Management (AAFM)
  • Certified ScrumMaster (CSM)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • ServSafe

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