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Skills

  • Budgets
  • Supervision
  • Automated workflow systems
  • Freight cost negotiation
  • Pickup arrangements
  • Goods classification
  • Commercial contracts review
  • Freight Forwarding Coordination
  • Customer relationship management
  • Shipping documents preparation

Work Experiences

  • Assisted in risk assessments of shipment processes to ensure compliance with ITIL, improving overall risk mitigation by 67%.
  • Automated manual tasks.
  • Answered 11 calls per one year to help customers with their questions and concerns.
  • Audited invoices and shipping documents.
  • Analyzed shipment data to identify trends and discrepancies, resulting in improved forecast accuracy by 15%.
  • Audited invoices and shipping documents to identify discrepancies, reducing financial discrepancies by $8 in the past year.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Collaborated with freight forwarders and carriers to ensure timely shipments to method, achieving 24% on-time delivery rate.
  • Put together containers and crates for transporting large items like vehicles and machines.
  • Collaborated with 2 cross-functional teams.

Summaries

  • Achieved a 35% improvement in on-time deliveries.
  • Achieved 84% improved operational efficiency.
  • Achieved a 20% on-time delivery rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Export Documentation Specialist with 17 years of successful workflow optimization and client relations experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Built strong relationships with freight forwarders and carriers.
  • Certified in Scrum Master.
  • Export Documentation Specialist is a multi-talented Export Documentation Specialist who is consistently rewarded for planning and operational improvements.
  • Balanced compliance with Lean.

Accomplishments

  • Spearheaded the conversion of physical documents to digital formats, streamlining the document retrieval process by 52%.
  • Reduced processing times by automating repetitive documentation tasks with Jira, leading to a 57% increase in workflow efficiency.
  • Collaborated with clients and customs brokers to resolve export compliance issues, reducing release times by 5 business days.
  • Ensured full compliance with U.S. Bureau of Industry and Security (BIS) and Export Administration Regulations (EAR), reducing shipment delays by 50% in three years.
  • Led a cross-functional team to streamline export documentation workflow, improving processing speed by 31%.
  • Resolved product issue through consumer testing.
  • Optimized document handling processes, reducing export documentation errors by 83% within 18 months.
  • Effectively communicated with foreign customs officials to resolve documentation discrepancies, reducing shipment holds by 8 days.
  • Coordinated with carriers and customs brokers across 14 countries to ensure proper documentation, minimizing shipping delays by 46%.
  • Developed export documentation templates that improved accuracy and reduced preparation time by 83%.

Affiliations

  • Jaycees
  • International Federation of Freight Forwarders Associations (FIATA) standard
  • National Association of Social Workers
  • Global Logistics and Customs Regulatory Council initiative
  • Certified Customs Specialist (CCS) framework
  • Automated Commercial Environment (ACE) Advisory Group system
  • Export-Import Bank of the United States (EXIM) Regional Liaison procedure
  • American Association of Exporters and Importers (AAEI) program
  • American Marketing Association
  • Rotary International

Certifications

  • Certified Export Specialist (CES) by NCBFAA
  • Certified Supply Chain Professional (CSCP) by APICS
  • CompTIA Network+
  • Certificate of International Logistics by Brightline
  • Freight Forwarder Specialist Certification by Vantage
  • Certificate of Competence Exportation by Lakeside Partners
  • International Freight Forwarding & Logistics Certification by IATA
  • Certificate in Shipping and Freight Forwarding by system
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)

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