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Skills

  • Relationship development
  • Risk assessment and mitigation
  • Cost reduction strategies
  • Load Balancing Frameworks
  • Networking protocols and standards
  • Continuous integration/continuous deployment (CI/CD)
  • Critical incident response
  • Mentorship and career development
  • High availability systems
  • Project organization

Work Experiences

  • Achieved reduction over three years.
  • Achieved project milestones 6 weeks ahead of schedule.
  • Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution.
  • Achieved full system restoration in 15 minutes.
  • Achieved a 17% increase in productivity.
  • Boosted overall efficiency by 16% on long-term projects.
  • Transported Workday to two years customer locations.
  • Double-checked all book-ins and discharges, ensuring that all charges had paperwork and that all discharges had discharge orders.
  • Was in charge of coordinating responses to emergency situations that arose in various prison locations.
  • Was in charge of 8 employees and their task performance, as well as 16 offenders.

Summaries

  • Exceptional at maintaining a constant state of high alert and managing security risks.
  • Collaborative leader with a knack for cross-functional team building and system integration, ensuring high-impact projects are delivered timely and with zero critical post-deployment issues.
  • Knowledge of seize and search protocols, as well as visitation guidelines.
  • Defensive tactics and firearms training.
  • Assisted leadership in informed decision-making across marketing.
  • Advised on technology solutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Correctional Officer Sergeant with 8 years of experience in system security institutions managing inmate safety and order.
  • While supervising and monitoring staff and offenders, I am committed to upholding ethical and moral standards.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led a team of 14 CS associates in handling escalations, improving customer satisfaction rates by 70%
  • Spearheaded post-mortem reviews for HubSpot failures, identifying root causes and reducing similar failures by 44% for future releases.
  • Collaborated with team of 7 in the development of framework.
  • Coordinated seamlessly between front-end and back-end teams to address systemic issues, reducing downtime by 15% for critical services.
  • Monitored real-time support analytics, leading to a 54% improvement in CSAT scores during high-traffic periods.
  • Managed a cross-functional team of 18 in the successful launch of HubSpot, decreasing time-to-market by 22%.
  • Documented and resolved category which led to program.
  • Rolled out new KPI tracking system to monitor customer feedback, resulting in a 54% reduction in ticket resolution time.
  • Reduced ticket backlog by 17% following the introduction of a tiered support system tailored to case complexity.
  • Resolved product issue through consumer testing.

Affiliations

  • Scrum Alliance - Certified ScrumMaster (CSM)
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Google Cloud Certified Professional Cloud Architect
  • CompTIA Network+ Certification
  • Jaycees
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Women in CyberSecurity (WiCys) – Member since 2017

Certifications

  • Cisco Certified CyberOps Associate
  • First Aid/CPR Certified
  • Certified Kubernetes Administrator (CKA)
  • Oracle Certified Professional (OCP), Java SE initiative
  • Google Certified Professional Cloud Architect
  • Certified in Risk and Information Systems Control (CRISC)
  • Project Management Professional (PMP)
  • ITIL Foundation Certification
  • SAFe® 5 Agilist Certification
  • Microsoft Certified Systems Engineer (MCSE)

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