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Skills

  • Business operations
  • Communications
  • Team management
  • Escalation management for student issues
  • Compliance policy adherence
  • Applicant engagement
  • Relationship development
  • High-volume student management
  • Proficiency in ServiceNow
  • Financial aid counseling

Work Experiences

  • Achieved a 81% improvement in enrollment applications.
  • Achieved results in 2015.
  • Sorted jobs that were relevant to candidates' interests and forwarded the information to them.
  • Achieved a 57% drop in unresolved enrollment queries.
  • Created forecasting reports.
  • Assisted 12 students each semester.
  • Assisted 11 international students with compliance and visa-related documentation, ensuring timely and successful enrollments.
  • Achieved reduction over two years.
  • Collaborated with Legal Counsel.
  • Collaborated with faculty to create an enrollment guide.

Summaries

  • Adaptable professional with experience in developing student-centric registration processes.
  • Achieved results over consecutive terms.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Strengths in project management and process improvement backed up by Insurance training.
  • Achieved a 83% reduction in time spent processing applications.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted online applications by 75%.
  • Adept at implementing new communication strategies that enhanced student interaction and contributed to meeting $14 in enrollment revenue targets over two consecutive terms.
  • Analyzed student retention data.

Accomplishments

  • Surpassed departmental enrollment goals by 64% for two consecutive enrollment cycles through the use of data-driven marketing strategies.
  • Achieved 85% improvement in data validation accuracy by developing and implementing a standardized enrollment verification process.
  • Documented and resolved program which led to category.
  • Leveraged Microsoft Excel to streamline the accreditation preparation process, ensuring successful audits with no major findings.
  • Increased enrollment conversion rates by 43% by optimizing communication touchpoints within Salesforce.
  • Implemented process improvements in enrollment data entry that resulted in an accuracy increase of 72%.
  • Developed a student outreach strategy targeting specific demographics, resulting in a 46% rise in applications from underrepresented groups.
  • Reduced the average time spent on resolving enrollment inquiries by 36%, improving service efficiency and student satisfaction.
  • Reduced student inquiry response times by 37% through the introduction of automated email workflows and FAQs.
  • Developed and maintained a comprehensive enrollment dashboard, which led to more timely interventions and a 65% reduction in student attrition.

Affiliations

  • American Marketing Association
  • Jaycees
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • NACAC College Access and Success Program Member
  • Council of Student Retention and Graduation Rates
  • Enrollment Services Technology Users Group
  • Freemason
  • Council for Adult and Experiential Learning (CAEL)

Certifications

  • Certified Higher Education Professional (CHEP) - Lakeside Partners, 2022
  • Certified Retention Specialist (CRS) - National Student Clearinghouse, 2018
  • Data Integrity and Compliance Enforcement Certification – program, 2020
  • Student Services Software Proficiency (e.g., Banner, Peoplesoft) – Salesforce, 2022
  • First Aid/CPR Certified
  • Leadership in Higher Education Certificate – procedure, 2023
  • Certified Public Accountant
  • Certified Financial Aid Administrator (CFAA) - framework
  • Certified Education Data Specialist (CEDS) - Brightline, 2015
  • Certified Business Analysis Professional (CBAP)

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