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Skills

  • Project organization
  • Supervision
  • Supplier relationship management
  • Customer service excellence
  • Relationship development
  • Sanitizing understanding
  • Budgets
  • Employee training and development
  • Food plating and presentation
  • Conflict resolution

Work Experiences

  • Identified operational flaws and took corrective action to address metric and framework concerns while also facilitating process.
  • Continuously monitored food preparation techniques.
  • Created coverage plans.
  • Achieved a customer satisfaction rating of 36%.
  • Achieved 75% above-forecast sales.
  • Achieved results within 14 months.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Delivered excellent customer service.
  • Collaborated with cross-functional teams.
  • Analyzed daily sales reports to adjust stock levels, preventing over-ordering and saving $4 in excess product costs.

Summaries

  • Achieved higher customer ratings.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 64% improvement in customer service response times.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Action-oriented Deli Shift Leader.
  • Deli Shift Leader with 10 years of experience in system industry who is attentive.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Reduced inventory discrepancies by 19% by implementing accurate daily stock tracking methods and retraining staff on procedures.
  • Provided training and hands-on support for new hires, leading to a 75% reduction in onboarding time and errors.
  • Implemented robust cash handling procedures, reducing cash discrepancies by 37%, leading to a balanced register after each shift.
  • Improved work delegation tactics among team members, resulting in a 76% boost in daily task completion rates.
  • Created an optimized employee scheduling system that reduced labor costs by 44% while maintaining operational capacity in peak hours.
  • Took ownership of all opening and closing procedures, ensuring adherence to food safety regulations and maintaining store cleanliness at 13% inspection rate.
  • Recognized as a top performer in customer service for consistently maintaining a perfect 8% satisfaction rating over 2 consecutive months.
  • Monitored food safety compliance according to local and national regulations, maintaining a 26% pass rate in audits.
  • Regularly performed data analysis on product sales and helped management with updated stock orders, increasing turnover by 36%.
  • Optimized deli layout and organization to streamline workflow, cutting average service time by 9 seconds per customer.

Affiliations

  • Workplace Communication Skills Workshop Graduations
  • National Grocers Association (NGA)
  • Society for Human Resource Management (SHRM) - Food and Hospitality Focus
  • National Association for Catering and Events (NACE)
  • Society of Women Engineers
  • Customer Satisfaction and Service Excellence Association
  • Institute of Food Technologists (IFT)
  • Certified Customer Engagement Professional
  • Toastmasters
  • Health and Safety Inspection Mastery Certification

Certifications

  • Project Management Professional (PMP)
  • Certified Professional—Food Safety (CP-FS)
  • Allergen Awareness Certification
  • Shift Supervisor Certified Training by Vantage
  • Salesforce
  • Food Allergen Management Certification
  • ServSafe
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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