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Skills

  • Financial planning
  • Data Modeling
  • Internet research
  • Professional and mature
  • Financial reporting
  • Document reviews
  • Microsoft Outlook
  • Spreadsheet development
  • Professional and polished presentation
  • Stakeholder collaboration

Work Experiences

  • Effectively interacted with Senior Operations Analyst and Senior Operations Analyst, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
  • Gathered statistical data to improve reports and presentations, and I coordinated employee appointments and meetings.
  • Booked tickets and made travel arrangements for the staff, including flights, hotel rooms, and ground transportation.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Identified, analyzed, and developed mitigation strategies for project risks.
  • I've had success with a variety of data collection methods.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Went over all of the incoming mail, prioritized it, and decided what steps needed to be taken.

Summaries

  • Team player who is knowledgeable in strategic planning and client relations.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Expert at combining macro health metrics with micro-analysis techniques to improve logistical and financial controls at all levels.
  • Client relations and team leadership are examples of areas of expertise.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • Senior Operations Research Analyst with a track record of developing models and analytical programs to solve business issues.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Senior Operations Analyst with 18 years of experience ensuring smooth and profitable operations at program-sized businesses.

Accomplishments

  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Collaborated with team of 11 in the development of framework.
  • Documented and resolved category which led to program.
  • Accomplished program through initiative.
  • Achieved certification through the HubSpot, metric.
  • Created and automated executive-level reporting that reduced manual reporting time by 16% and improved overall data accuracy.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Completed payroll for staff of 4 direct reports.
  • Designed a real-time data dashboard that allowed executive managers to reduce operational review cycles from 12 days to 13 hours, improving responsiveness.
  • Implemented continuous process improvement initiatives, reducing unnecessary steps in the logistics process by 80% and increasing customer satisfaction by 67% points.

Affiliations

  • American Production and Inventory Control Society (APICS) - Leading multiple cost-efficiency projects focused on inventory control optimization.
  • Global Operations and Risk Management Association - Key participant in discussions on risk mitigation strategies.
  • International Facility Management Association (IFMA) - Reduced operational costs through process documentation and resource allocation studies.
  • Global Process Transformation Association (GPTA) - Provided expert insights on advanced process frameworks for end-to-end improvements since 2019.
  • The Association for Operations Management Professionals - Focus on supply chain and logistic efficiencies adopted in Raleigh.
  • International Association of Administrative Professionals
  • International Association for Contract and Commercial Management (IACCM) - Specialist in contract negotiation strategies.
  • Association for Financial Professionals (AFP) - In-depth financial analysis for process-driven investment decisions.
  • Toastmasters
  • Lean Enterprise Institute (LEI) - Utilized Lean methodologies for continuous improvement in high-velocity operations.

Certifications

  • Certified Six Sigma Black Belt (CSSBB) - ASQ
  • Certified Operations Analyst (COA) - method
  • Certified Professional in Supply Management (CPSM)
  • Certified Public Accountant (CPA)
  • Certified Strategic Sourcing Professional (CSSP)
  • CompTIA Network+
  • ServSafe
  • Program, Microsoft Office Specialist: Certificate
  • First Aid/CPR Certified
  • Certified Analytics Professional (CAP)

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