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Skills

  • CCTV
  • Computer literate
  • Invoice generation
  • Multi-Task Management
  • Insurance billing
  • Fluent in Portuguese
  • Client-focused
  • Excellent communication
  • Pet charting information
  • Kennel cleaning and sanitizing methods

Work Experiences

  • Achieved 26% increase in cross-selling algae body wraps, resulting in higher product engagement post-session.
  • Kept track of clients' treatment records and devised long-term care plans for repeat clients.
  • Achieved 17% improved post-treatment relaxation feedback.
  • Assisted patients in putting on supportive devices such as braces and slings in order to help them stick to their treatment plans.
  • Provided facial services that included anti-oxidant, acne, and microdermabrasion.
  • Took measurements for long-term orthopedic devices and prostheses to ensure proper fit and functionality.
  • Used both active and passive manual therapeutic exercises to relieve the patient's pain and other symptoms.
  • Cleaned the massage rooms after each client and got ready for the next one.
  • Learned data analysis and workflow optimization to help with office needs.
  • Recommended appropriate therapy based on the client's current health.

Summaries

  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Fluent in both English and Spanish.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Category, metric, and procedure are all available.

Accomplishments

  • Introduced a customer feedback system that helped improve service ratings by 37% through timely response to client concerns.
  • Integrated new payment software into spa system, speeding up the check-out process by 15 minutes per client and reducing processing errors.
  • Implemented new sanitization protocols reducing health compliance issues and improving customer confidence in spa safety.
  • Developed cupping therapy treatments tailored to individuals' needs, contributing to client health improvements and increased service retention.
  • Recognized by Brightline for designing an innovative treatment session that boosted client satisfaction by 66%.
  • Led a cross-functional team that developed a wellness retreat package, generating an additional $125,000 in revenue during process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 10 in the development of method.
  • Streamlined spa operations by introducing digital appointment scheduling, improving booking management efficiency by 71%.
  • Customized treatment plans based on client needs, contributing to a 37% increase in client retention for personalized wellness programs.

Affiliations

  • Certified Cupping Practitioner (Completion from system) as part of integrated wellness practices for musculoskeletal issues.
  • Wellness Tourism Association (WTA) – Active participant in discussions about integrating spa services into international wellness tourism programs.
  • Wellness for Corporate Environments Association (WCEA) – Member, applying stress-relief treatments for high-performance executives.
  • Member of the Spa Industry Association, attending workshops and webinars focused on scaling spa businesses and enhancing client satisfaction.
  • Licensed Massage Therapist Association – Maintain active membership, participating in continuous education initiatives and industry-wide best practices.
  • Specialized in prenatal massage with certification from Ironclad Systems, providing safe, effective care for pregnant clients.
  • Global Wellness Summit – Attendee 2023 for exposure to emerging trends in spa therapy and global wellness innovations.
  • National Holistic Institute (NHI) – Alumni member, continue networking with peers and faculty for cutting-edge massage and spa treatments.
  • Completed advanced coursework in Reflexology from Harbor & Co., incorporating theory and practice for improving systemic health.
  • Certified in Hot Stone Massage from Northwind – Leveraging thermal therapy to improve circulation and muscle tension in clients.

Certifications

  • Certified Integrative Health Coach (Institute for Integrative Nutrition)
  • Certificate in Spa Treatments and Applications (International Spa Association)
  • Hydrotherapy and Spa Management Certification
  • Google Certified Professional Cloud Architect
  • Basic Life Support (BLS) for Healthcare Providers Certification
  • Certified Sports Massage Practitioner (American Massage Therapy Association)
  • Certified Myofascial Release Therapist (John F. Barnes MFR Training)
  • Aromatherapy Educator Certification
  • Trained in Ayurvedic Massage Therapy (National Association of Ayurvedic Medicine)
  • CompTIA Security+

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