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Skills

  • Budgets
  • Billing software migration leadership
  • Customer service
  • Client retention through effective communication
  • Relationship development
  • Billing error identification and correction
  • Cross-functional team collaboration
  • Efficiency improvement techniques
  • Time management and prioritization
  • Data Loss Prevention Strategies

Work Experiences

  • Built collaborative relationships with internal departments.
  • Assisted in implementing new electronic billing system, reducing submission times by 81% and errors by 75%.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of process project by framework team, which resulted in program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of account payments as well as providing information on outstanding balances.
  • Achieved a 15% drop in past-due balances.
  • Accurately handled transactions worth $10.
  • Addressed more than 12 customer inquiries weekly, resolving issues and reducing escalations by 15%.
  • Achieved a 63% improvement in client retention.

Summaries

  • Applied knowledge of industry regulations.
  • Achieved greater than 78% accuracy in invoice generation.
  • Known for problem-solving efficiency and accuracy.
  • Collaborative team player passionate about developing new billing procedures to drive improved results, achieving KPI goals in both accuracy and timeliness with 78% success.
  • Bringing a strong work ethic and a proactive attitude to the Cedar Works team to add immediate value.
  • Achieved KPI goals with over 16% accuracy.
  • Adept at addressing over 2 customer inquiries weekly, providing accurate resolutions that led to a 24% reduction in escalations and improved customer retention.
  • Achieved greater than 74% accuracy in claims processing.
  • Achieved a 25% improvement in claims acceptance.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led a project that forecasted billing trends, helping the company to plan and budget more effectively for the fiscal year.
  • Trained over 2 new billing team members on proprietary software and internal procedures, improving departmental accuracy by 52%.
  • Monitored and reconciled over 8 patient accounts, contributing to a 52% improvement in department reconciliation accuracy.
  • Effectively handled high-volume data entry for over 5 clients monthly, maintaining a 31% flawless data accuracy rate.
  • Introduced data auditing functions to help identify and correct billing issues before client submission, reducing rework by 15%.
  • Collected, analyzed, and compiled billing records for over 6 monthly accounts to support internal audits.
  • Successfully managed customer billing inquiries, responding to over 18 requests per week and reducing escalations by 81%.
  • Processed high-volume claims in a fast-paced environment while maintaining a 35% monthly error-free record.
  • Introduced an automated billing query system to expedite claim audits, reducing processing time by 41% over the past year.
  • Achieved an program, enhancing understanding of healthcare billing systems and procedures.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • Association for Accounts Receivable Management (ARM)
  • National Association of Healthcare Access Management (NAHAM)
  • Local Chamber of Commerce (Billing/Finance Chapters)
  • Billing and Coding Association of America (BCAA)
  • Healthcare Billing and Management Association (HBMA)
  • American Health Information Management Association (AHIMA)
  • National Society of Certified Healthcare Business Consultants (NSCHBC)
  • National Association of Accountants and Financial Professionals in Business (IMA)

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Medical Auditor (CPMA) - Lakeside Partners
  • Certified Public Accountant
  • ServSafe
  • Patient Financial Services Certificate – Northwind
  • HIPAA Compliance Certification - 2021
  • Certified Professional Coder (CPC) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Office Manager (CMOM) - Lakeside Partners

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