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Skills

Account balancing reconciliation
Meeting participation
File and data retrieval systems
Routing packages
Miscellaneous regulations
Excel spreadsheets
AS/400
Professional networking
Report creation
Check processing

Work Experiences

Assisted administrative and professional employees with computer and software issues.
Followed up with customers via phone and email to confirm deliveries and answer questions.
Was in charge of setting up and maintaining both physical and electronic filing systems.
Professional business documents such as program, framework, and program were written by me.
Verified and logged deadlines in response to daily inquiries and requests.
Answered 18 daily phone calls and transferred them to the appropriate Facilities Administrative Assistant on a multi-line phone system.
Increased customer satisfaction by resolving issues in a timely manner.
Collaborated with Facilities Administrative Assistant and Facilities Administrative Assistant, took meticulous notes, and distributed minutes to all attendees in three years meetings.
Was able to quickly manage new files and retrieval requests, which resulted in a 5% improvement in the filing process and accuracy.
Kept detailed inventory records and placed supply orders, reducing costs by tracking usage and sourcing products efficiently.

Summaries

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Salesforce abilities.
Individual who is tech-savvy and knows a lot about SAP and Jira.
Security-conscious and savvy when it comes to handling confidential documents.
Innovative problem-solver with exceptional critical thinking skills.
Exceptional at identifying issues and developing workable solutions.
Excellent ability to establish positive customer relationships, maintain a professional appearance, and project a positive public image.
Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
Bringing 8 years of experience managing front-desk operations in a fast-paced environment.
Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.

Accomplishments

Organized logistics for an executive-level meeting involving 3 participants from 12 locations, ensuring seamless teleconferencing and communication tools.
Strategically planned and executed office relocations for multiple departments, ensuring uninterrupted operations and minimal downtime.
Managed building access security for 5 employees, ensuring ID badge issuance and training on facility protocols.
Coordinated facility upgrades to improve environmental sustainability, including energy-efficient lighting installations that reduced energy consumption by 49%.
Negotiated vendor contracts, achieving 84% cost savings on bulk facility management supplies over 18 months.
Managed facility ticketing system, resolving 12 maintenance issues per month with an average resolution time of three years.
Successfully processed and monitored work orders by utilizing Workday, achieving 27% on-time resolution rates.
Processed over 3 work orders and facility requests weekly, maintaining a 28% rate of job completion within established timelines.
Enhanced the emergency preparedness of the facility by updating and distributing evacuation procedures to all employees and performing regular safety drills.
Led inventory management efforts, improving tracking, and creating a streamlined communication channel with procurement for refills and reorders.

Affiliations

Chairperson, Lakeside Partners Emergency Preparedness Team, directing yearly drills and developing action protocols for potential emergencies
OSHA Compliance Training, completed 2021, ensured ongoing adherence to safety regulations through continuous education
Participant, American Association of Facility Administrators (AAFA), regularly attending workshops on technology in facility operations
Member, APPA – Leadership in Educational Facilities, information sharing on best practices in educational facility management
Certified Administrative Professional (CAP), International Association of Administrative Professionals (IAAP), achieved certification in 2016
Member, International Facility Management Association (IFMA), actively involved in initiative chapter since 2017
Member, Society of Human Resource Management (SHRM), collaborating on facilities management workforce planning and development
Conference Presenter, Administrative Professionals Conference, speaker at 2018 event covering best practices in facilities coordination
CPR and First Aid Certified, renewed in 2022, serving as designated emergency responder during work hours
Member, National Association of Professional Organizers (NAPO), implementing best practices in file organization and digital storage systems

Certifications

Notary Public Certification
Pharos360 Facilities Management Certification
Data Analysis Certificate by Ironclad Systems
Project Management Professional (PMP)
Certified Workplace Manager (CWM) by Meridian
SHRM Senior Certified Professional (SHRM-SCP)
Associate Member of IFMA (International Facility Management Association)
SHRM Certified Professional (SHRM-CP)
Certified Professional Maintenance Manager (CPMM) by AFE
Microsoft Office Specialist (MOS)

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