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Skills

  • CRM and office management software
  • Memo preparation
  • Report creation
  • Meeting planning
  • AR/AP
  • Excel spreadsheets
  • Document retrieval
  • Routing correspondence
  • File and data retrieval systems
  • Routing packages

Work Experiences

  • Catering services for various functions, such as sales trainings and department meetings, were coordinated by me.
  • Raised funds by organizing a number of events and meticulously managing the details to ensure that they were completed on time.
  • Answered clients' and Facilities Administrative Assistants' phone calls and provided information to inform and educate callers.
  • Quickly resolved framework issues and escalated critical issues to Facilities Administrative Assistant.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Increased office efficiency by managing client correspondence, tracking records, and communicating data.
  • Updated the system to better organize office documents, resulting in increased efficiency and productivity.
  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Maintained 4% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated method software.
  • Verified and logged deadlines in response to daily inquiries and requests.

Summaries

  • Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
  • Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.
  • Customer-centric and results-driven.
  • Excellent Facilities Administrative Assistant with 5 years of experience directing and supporting system program activities.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Program support specialist with 5 years of experience working with program leaders to achieve standard.
  • Friendly Facilities Administrative Assistant with 12 years of risk assessment experience.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.

Accomplishments

  • Reduced equipment downtime by implementing a predictive maintenance schedule, decreasing total failure incidents by 31% over several months.
  • Strategically planned and executed office relocations for multiple departments, ensuring uninterrupted operations and minimal downtime.
  • Streamlined purchase order processes by collaborating with accounting teams and utilizing QuickBooks to maintain budget adherence and vendor oversight.
  • Worked directly with vendors to renegotiate supply contracts, decreasing transportation costs by 72% and improving budget flexibility.
  • Reduced office storage costs by 18% by transitioning paper files to a secure digital filing system.
  • Improved workplace safety by conducting regular facility audits and coordinating quarterly OSHA training for staff.
  • Increased asset lifecycle by 57% through implementing a preventive maintenance schedule that reduced emergency repairs.
  • Enhanced the emergency preparedness of the facility by updating and distributing evacuation procedures to all employees and performing regular safety drills.
  • Negotiated vendor contracts, achieving 84% cost savings on bulk facility management supplies over 18 months.
  • Played a pivotal role in a $18 facilities renovation project, managing vendor selection, procurement of materials, and completion under budget.

Affiliations

  • Member, Society of Human Resource Management (SHRM), collaborating on facilities management workforce planning and development
  • Certified Sustainability Facility Professional (SFP), achieved certification in 2018 to promote efficient resource management.
  • Certified Administrative Professional (CAP), International Association of Administrative Professionals (IAAP), achieved certification in 2016
  • Participant, Seattle Chamber of Commerce Facilities Task Force, assisting local businesses with facility-related improvements and initiatives
  • Mentorship Program Participant, International Association of Administrative Professionals (IAAP), in 2016, providing new hires with orientation on facilities operations
  • Conference Presenter, Administrative Professionals Conference, speaker at 2018 event covering best practices in facilities coordination
  • Member, International Facility Management Association (IFMA), actively involved in initiative chapter since 2017
  • Volunteer, Corporate Social Responsibility Event Committee, assisting with event logistics and venue setup for community engagement projects
  • Contributing Writer for Facilities Management Weekly, penning articles on efficient administration and compliance
  • Participant, American Association of Facility Administrators (AAFA), regularly attending workshops on technology in facility operations

Certifications

  • EPA 608 Certification for HVAC Maintenance
  • Certified Sustainability Professional (CSP)
  • Association for Project Management (APM)
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) by framework
  • Certified Energy Manager (CEM) by Northwind
  • Certified Property Manager (CPM) by IREM
  • SAP Certified Application Associate
  • Computerized Maintenance Management System (CMMS) Specialist Certification

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