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Skills

  • Training and onboarding
  • Document digitization
  • Team collaboration
  • Patient shielding techniques
  • First Aid/CPR
  • Project organization
  • Diagnostic imaging
  • Confidential records management
  • Archiving best practices
  • X-rays

Work Experiences

  • Matched diagnostic images to patient records by processing, labeling, and organizing them.
  • Transported Asana to three years customer locations.
  • Categorized over 14 documents.
  • Collaborated closely with off-site storage facilities to integrate pre-existing hard copy archives into the digital system, transferring over 17 records.
  • Collaborated with external vendors to implement an updated filing system for digitized documents, reducing retrieval times by 53%.
  • Collaborated with the IT department.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with off-site storage facilities.
  • Achieved a 22% reduction in search times.
  • Achieved a 45% reduction in document processing time.

Summaries

  • Demonstrated abilities in client relations and quality assurance, as well as success in leading teams and strengthening patient relationships.
  • Award-winning Scan Clerk recognized for achieving a 19% reduction in scanning errors and maintaining compliance with sophisticated archiving standards such as HIPAA.
  • Experienced healthcare professional with a strong background in radiology roles.
  • Adept at managing scanning requests from multiple departments.
  • Collaborated with IT and administrative teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Produces cross-sectional images to aid physicians in the diagnosis, treatment, and management of a wide range of illnesses.
  • Collaborated with cross-functional teams.
  • Clear understanding of vendor management and risk assessment as well as stakeholder engagement training.
  • Achieved minimal errors and maximum compliance.

Accomplishments

  • Resolved customer scanning issues for high-profile clients, achieving a 52% customer satisfaction rate in post-service follow-ups.
  • Managed the uploading and indexing of over 4 documents per day across multiple platforms, consistently meeting or exceeding department SLAs by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained operation of Jira equipment, minimizing downtime through regular maintenance and immediate troubleshooting resulting in 49% uptime.
  • Resolved scanner hardware and software issues independently, reducing equipment downtime by 73% and improving overall department productivity.
  • Led efforts to improve scan quality assurance processes, leading to a 43% decrease in post-scan errors and rework.
  • Executed bulk scanning operations for framework into a secure cloud storage system, increasing space savings and retrieval speed for the department.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of standard.
  • Assisted in mapping scanning process improvements for a pilot program that was adopted company-wide after showing 74% improvements in efficiency.

Affiliations

  • Society of Human Resource Management
  • Association of IT Professionals (AITP)
  • Software & Technology Scanning Systems (STS) Association
  • Association for Computing Machinery
  • Information Governance Certification through ICRM
  • Cloud-Based Document Management Innovators
  • American Society of Safety Professionals
  • American Records Management Association (ARMA)
  • Association of Information Technology Professionals
  • International Council of Nurses

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Professional in Human Resources (PHR)
  • GDPR Certified Professional by Vantage
  • Certified Salesforce Administrator
  • Microsoft Office Specialist (MOS) in Excel and Word
  • NIST Cybersecurity Framework Training
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • Certified Digital Preservation Specialist
  • Certified Administrative Professional (CAP)

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