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Skills

  • Medicare and Medicaid process
  • On-time delivery and scheduling of medications
  • Patient education and counseling
  • FDA and ICH Guidelines
  • Updating medication histories
  • Intravenous admixture preparation
  • Manual and automated medication dispensing
  • Drug delivery mechanisms
  • Pharmacy and customer records management
  • Receiving incoming supplies

Work Experiences

  • Coordinated between multiple departments.
  • Avoided potential critical errors in patient care.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Hired, trained, and coached 5 IV Technicians, resulting in a 18% increase in overall performance.
  • Achieved a 42% reduction in device-related delays.
  • Applied a patient-first mentality in handling multiple daily workload demands, praised for maintaining accuracy and professionalism in fast-paced environments.
  • Contributed to improved patient recovery rates.
  • Collaborated with pharmacy staff and nursing departments.
  • Conducted audits on IV room processes as part of continuous improvement efforts, leading to a 77% decrease in contamination risk.
  • Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.

Summaries

  • Clear understanding of project management and client relations as well as project management training.
  • Achieved a 37% on-time delivery rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Procedures for processing and filling prescriptions are familiar.
  • Provide excellent customer service and ensure that prescriptions are filled correctly.
  • Clean room procedures, regulatory guidelines, and overall pharmacy operations are all second nature to her.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing multiple critical care infusions.
  • Certified IV Technician with a rigorous approach to sterility and accuracy, currently holding Scrum Master certification to meet regulatory and safety standards.

Accomplishments

  • Enhanced pharmacy productivity by overseeing real-time IV order prioritization, decreasing order turnaround by an average of 14 hours.
  • Documented and resolved initiative which led to metric.
  • Resolved product issue through consumer testing.
  • Successfully delivered training to new pharmacy personnel on IV therapy guidelines, helping the team meet daily targets of 8 prescription fills.
  • Executed comprehensive analyses of IV admixture quality trends, which contributed to a 55% reduction in customer complaints about medication efficacy.
  • Monitored critical IV admixture processes and provided real-time corrective feedback, resulting in immediate improvements to contamination risk management.
  • Developed new quality control protocols to meet pharmacy regulatory requirements, leading to a commendation during a routine internal audit.
  • Led a continuous improvement effort in sterile compounding practices; decreased particulate presence by 78% within the laboratory setting.
  • Contributed to a new IV medication labeling rollout sitewide, which successfully reduced errors in patient identification by 39%.
  • Compiled comprehensive reports for department leadership on IV room operational improvements, showcasing an overall compliance increase of 57%.

Affiliations

  • Society of Critical Care Medicine (SCCM)
  • Association of Information Technology Professionals
  • Critical Care Pharmacotherapy Section (CCPS)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Rotary International
  • International Academy of Compounding Pharmacists (IACP)
  • National Pharmacy Technician Association (NPTA)
  • National Association of Chain Drug Stores (NACDS)
  • Emergency Nurses Association (ENA)

Certifications

  • Salesforce
  • Advanced Certified Pharmacy Technician (ACPhT) Certification
  • Ongoing Competency in Pharmaceutical Compounding - standard
  • Certified in Total Parenteral Nutrition (CTPN)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Intravenous Therapy and Phlebotomy Skills Training - Columbus
  • Certified Pharmacy Technician (CPhT) - system
  • Supervisory Pharmacy Technician Certification - Lakeside Partners
  • Pharmacy-Based Immunization Delivery Certification

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