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Skills

  • Group therapy facilitation
  • Business operations
  • Team management
  • Team Leadership
  • Extremely organized
  • Dinner service planning
  • Individual and group counseling
  • Data entry
  • Pricing tool development
  • Report writing

Work Experiences

  • Answered 11 calls per one year to help customers with their questions and concerns.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Addressed substance abuse issues.
  • Was in charge of coordinating program referrals for community-based services.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Advocated for client needs within the community.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved results in one year.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Boosted Chicago-area counseling by collaborating with interdisciplinary practitioners to develop a 17-prong approach.

Summaries

  • Aimed at improving conflict resolution.
  • Dedicated Clinical Case Manager with experience providing caring and compassionate support for system issues.
  • To combat initiative and program issues, develop and lead effective therapeutic, prevention, and educational initiatives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Design and development of successful process embedded software applications in the past.
  • Clients were educated in order to gain a better understanding of their diagnosis or treatment.
  • Clinical Case Manager is a multi-talented Clinical Case Manager who is consistently rewarded for planning and operational improvements.
  • Aimed at improving client conflict resolution skills.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 85% job placement rate.

Accomplishments

  • Collaborated with team of 17 in the development of system.
  • Recorded
  • Developed and executed intervention strategies to address substance misuse, achieving 34% sustained sobriety in affected client population.
  • Collaborated with interdisciplinary teams to create recovery-focused discharge plans, resulting in a 55% decrease in readmission rates.
  • Engaged in Medicaid and Social Security application processing, securing consistent benefits for 71% of eligible clients.
  • Documented
  • Managed
  • Researched
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Streamlined

Affiliations

  • American Society of Addiction Medicine (ASAM)
  • Society for Community Research and Action (SCRA)
  • National Alliance on Mental Illness (NAMI)
  • International Council of Nurses
  • Society for the Study of Human Development (SSHD)
  • Association for Addiction Professionals (NAADAC)
  • Rotary International
  • American Marketing Association
  • Freemason
  • National Health Care for the Homeless Council (NHCHC)

Certifications

  • Certified Grief Counseling Specialist (CGCS)
  • ServSafe
  • Certified Health Education Specialist (CHES)
  • Certified Anger Management Specialist (CAMS)
  • Licensed Clinical Social Worker (LCSW) - Arizona
  • CBT for Psychosis Practitioner Certificate - Meridian
  • Clinical Supervision Certification - system
  • Crisis Prevention and Intervention Certification (CPI Certified)
  • Certified Mental Health Professional (CMHP)
  • Advanced Certificate in Family Systems Therapy - Summit Group

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