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Skills

  • First aid certified
  • Process improvement
  • Team building
  • Conflict de-escalation techniques
  • Team management
  • False alarm reduction strategies
  • CCTV
  • Collaboration with external security vendors
  • Customer service
  • Physical combat trained

Work Experiences

  • Conducted fire drills.
  • Reviewed the proper operation of program and procedure equipment by completing preventive maintenance requirements.
  • Assessed security protocols.
  • Acted as a first-responder for medical emergencies, incoming calls, and code red situations prior to the arrival of paramedics and law enforcement.
  • Followed established security and safety procedures as well as posted orders, which included enforcing company policies, rules, and regulations.
  • Quickly triaged problems and provided precise and clear information while working under minimal supervision.
  • Averted over 11 potential incidents.
  • Conducted detailed investigations into suspicious activities, delivering comprehensive reports that led to initiative in 2015.
  • Actively engaged with patrons at high-traffic events while maintaining safety vigilance, balancing both security and customer satisfaction.
  • Kept personnel and property safe by inspecting buildings, patrolling the grounds, and keeping an eye on surveillance cameras.

Summaries

  • Spanish and Mandarin are both fluent.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Excellent surveillance skills, as well as the ability to operate and maintain a variety of equipment, such as process and category.
  • Protective Security Guard with more than 12 years of experience promoting the safety of people and property in the assigned area.
  • Achieved no violations for over 2022 years.
  • Ability to recognize method issues and integrate category solutions to achieve method.
  • To maximize building security, skilled Senior Guard is capable of conducting patrols, monitoring entrances, and escorting visitors.
  • Motivating leader who has built and managed standard teams in the past.
  • Vigilant and vigilant, with exceptional team leadership and stakeholder engagement abilities.
  • Knowledge of ServiceNow in depth, as well as team leadership and data analysis abilities.

Accomplishments

  • Spearheaded a new guard rotation schedule, which improved team efficiency by 17% and reduced overtime costs by 10 dollars annually.
  • Collaborated across departments to update security protocols, streamlining the process and ensuring a 76% increase in compliance.
  • Coordinated daily security operations for a team of 10 guards, resulting in 65% fewer security breaches over a 6 months period.
  • Designed and executed a visitor control system at Seattle, preventing unauthorized access attempts and improving security ratings by 17%.
  • Conducted routine inspections of Power BI security equipment, ensuring systems were fully operational and reducing downtime by 70%.
  • Reviewed and updated 13 security procedures in response to evolving threats, resulting in a more adaptive and responsive security system.
  • Led 13 emergency evacuation drills, ensuring that 11% of personnel adhered to safety protocols within the required timeframe.
  • Simplified reporting mechanisms, allowing guards to log security incidents digitally, leading to faster resolution rates by 66%.
  • Collaborated with cross-functional teams to improve access control systems, reducing security alert response times by 61%.
  • Played a pivotal role in risk assessment processes across 12 properties, leading to a 40% decrease in theft and vandalism incidents.

Affiliations

  • Member of the International Association of Healthcare Security and Safety (IAHSS) since 2018, specializing in medical facility security protocols.
  • American Red Cross certified in Water Safety and Rescue strategies, successfully maintained certification and provided safety services in 2024.
  • Affiliation with the International Foundation for Protection Officers (IFPO); completed advanced certification in workplace violence prevention in 2020.
  • Participated in the Homeland Security Advisory Council’s (HSAC) initiative on Cybersecurity Incident Awareness and First-Response in 2020.
  • Event security liaison at the International Crowd Management & Event Security Association since 2015, training on managing large venue events.
  • Member of the Security Industry Association (SIA), engaged in training on ServiceNow to improve surveillance system proficiency since 2015.
  • Led a local task force through the National Fire Protection Association (NFPA), enhancing fire emergency preparedness for Chicago since 2018.
  • Active participant in the Emergency Management Association (EMA), contributed to regional disaster response planning initiatives starting in 2017.
  • Certified member of the American Society for Industrial Security (ASIS), contributed to several local chapter security training sessions since 2018.
  • Certified Professional in Emergency Management (CEM), receiving honors and engaging in risk evaluations across various public facilities since 2016.

Certifications

  • Physical Security Professional (PSP) by ASIS International
  • CPR/AED and First Aid Certification by American Red Cross
  • Certified Alarm Technician by Electronic Security Association (ESA)
  • Certification in Conflict Management and Resolution by program
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate
  • Personnel Security Awareness Certification by Brightline
  • Security Operations Bootcamp Certification by Ironclad Systems
  • Surveillance Detection Techniques Course by procedure
  • Defensive Tactics and Self-defense Certification by Beacon Labs

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