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Skills

  • Customer service
  • Insurance billing
  • Drone surveillance (if applicable)
  • Crisis management leadership
  • Problem resolution
  • Effective communication with emergency services
  • Planning and coordination
  • Operational improvement
  • Invoice generation
  • Premises surveillance

Work Experiences

  • Collaborated closely with finance and IT teams to implement regular updates to surveillance systems, decreasing false alarms by 35%.
  • Acted as a first-responder for medical emergencies, incoming calls, and code red situations prior to the arrival of paramedics and law enforcement.
  • Quickly triaged problems and provided precise and clear information while working under minimal supervision.
  • Issued warnings to people who broke the rules and ejected violators from the premises.
  • Awarded President's Club for excellence in vigilance.
  • Kept personnel and property safe by inspecting buildings, patrolling the grounds, and keeping an eye on surveillance cameras.
  • Analyzed and produced course-of-action reports and escalated issues to management in both routine and crisis situations.
  • Was in charge of monitoring and authorizing the entrance and exit of employees, visitors, and other individuals.
  • Kept an eye on access control systems, as well as CCTV cameras, for nefarious activities like theft and procedure.
  • Conducted detailed investigations into suspicious activities.

Summaries

  • Personal and video surveillance expertise.
  • Proficient in promoting framework by leveraging workflow optimization and vendor management knowledge.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved no violations for over 2022 years.
  • Active leader with excellent communication and collaboration skills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communicative and team-oriented, with Jira expertise.
  • Senior Guard and team leader with 12 years of experience in method settings.
  • Initiative and program have a proven track record.

Accomplishments

  • Ensured seamless transition and functionality of security systems during office moves, maintaining zero service interruptions over 10 facilities.
  • Reduced operational costs by 26% by implementing energy-efficient lighting and surveillance technologies at Phoenix.
  • Designed and executed a visitor control system at Seattle, preventing unauthorized access attempts and improving security ratings by 17%.
  • Established vehicle checkpoint protocols, preventing 9 unauthorized vehicle entries and improving vehicular safety by 59%.
  • Personally mentored all new hires to the team, improving overall guard satisfaction and retention rates by 30% year-over-year.
  • Conducted routine inspections of Power BI security equipment, ensuring systems were fully operational and reducing downtime by 70%.
  • Simplified reporting mechanisms, allowing guards to log security incidents digitally, leading to faster resolution rates by 66%.
  • Revamped the onboarding process for new guards, incorporating new technologies and legal updates, shortening training time by 66%.
  • Collaborated with cross-functional teams to improve access control systems, reducing security alert response times by 61%.
  • Led 13 emergency evacuation drills, ensuring that 11% of personnel adhered to safety protocols within the required timeframe.

Affiliations

  • National Safety Council certified in Advanced Defensive Driving Techniques, maintaining certificate since 2022 and providing quarterly training sessions.
  • Board-certified in Corporate Security Management through the Global Security Leadership Council (GSLC) since 2024.
  • Contributed to the Physical Security Professional (PSP) certification program with ASIS International since 2020.
  • # Community Policing Award recipient under the Community Duty Association, recognized for increasing civilian interactions and security by 34% since 2017.
  • Certified Professional in Emergency Management (CEM), receiving honors and engaging in risk evaluations across various public facilities since 2016.
  • Member of the International Association of Healthcare Security and Safety (IAHSS) since 2018, specializing in medical facility security protocols.
  • Certified mentor within the National Law Enforcement Officers Memorial Fund, providing 11 hours of senior guard mentoring annually.
  • Member of the Certified Protection Professional (CPP) program through the ASIS since 2023, working with local businesses to improve their security standards.
  • Member of the National Emergency Number Association (NENA), focusing on improving response time protocols for critical incidents.
  • Completed certification with the American Heart Association in Advanced CPR and AED, maintained since 2020.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Anti-Terrorism Specialist (CAS) by ATAB (Anti-Terrorism Accreditation Board)
  • First Aid/CPR
  • Personnel Security Awareness Certification by Brightline
  • Cybersecurity Awareness Training for Security Professionals by procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Terrorism Awareness Training by category
  • Firearms Safety and Proficiency Certification by metric
  • Certified Safety and Health Official (CSHO) in Security-Related Industries
  • Certified Public Accountant (CPA)

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