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Skills

  • Schedule Coordination and Shift Management
  • Guest satisfaction improvement initiatives
  • Cash Register and Electronic Payment Proficiency
  • Alcoholic Beverage Knowledge (cocktails, spirits, wine)
  • Specialty Beverage Creation and Presentation
  • Event Beverage Service Management
  • Employee training and development
  • Order Accuracy and Efficiency Improvement
  • Fast-paced, High-volume Service Execution
  • Beverage pairing recommendations

Work Experiences

  • Coordinated seamless product flow with back-of-house teams.
  • Collaborated with kitchen staff.
  • Assisted bar management in monitoring and adjusting prices based on seasonality and demand, driving a 74% increase in beverage profitability.
  • Collaborated with suppliers.
  • Achieved 55% improvement in performance reviews.
  • Based recommendations on customer preferences.
  • Boosted total sales by 27% on promotion days.
  • Assisted in inventory management.
  • Assisted in launching new technology POS systems.
  • Decreased order prep time by 15%.

Summaries

  • Decreased order errors by 37%.
  • Boosted beverage sales by 64% during promotion periods.
  • Consistently adhered to food safety and sanitation standards.
  • Delivered timely service to over 13 attendees.
  • Adept at training staff.
  • Achieved a 64% improvement in table turn time.
  • Creative and customer-focused Food and Beverage team member.
  • Conducted precise stock audits and control methods.
  • Ambitious Food and Beverage Staff member leading 3-person teams to exceed monthly sales goals. Successfully implemented advanced POS system procedures, cutting transaction time by 20%.
  • Adept at providing specialty drinks.

Accomplishments

  • Led a team to exceed monthly sales target of $7 by providing attentive customer service and promoting daily specials.
  • Performed regular audits on point of sale terminals to ensure accuracy, leading to a $3 reduction in error margins.
  • Recognized for resolving customer complaints efficiently, decreasing refund requests by 57% during one year.
  • Achieved ITIL in food and beverage service, enhancing quality control and ensuring adherence to health and safety protocols.
  • Improved kitchen to table times by 59% by optimizing communication channels between front-of-house and kitchen staff.
  • Memorized regular customer preferences, resulting in a 62% improvement in personalized service and repeat business.
  • Collaborated with vendors to integrate new seasonal menu items, adding an additional 5 items to the beverage offerings.
  • Introduced eco-friendly packaging solutions, contributing to a 60% increase in sustainable beverage sales while reducing waste.
  • Reduced beverage department costs by 30% through the strategic negotiation of supplier contracts and inventory control measures.
  • Managed the banquets and special events service, improving guest satisfaction scores by 81% over 5 events.

Affiliations

  • Member of Food Safety and Sanitation Association, actively contributing to workshops on food safety protocols
  • Graduate of Employee Development Program at Vantage, featuring modules on conflict resolution and efficient workload management
  • Regular attendee of local Chamber of Commerce restaurant industry roundtables, discussing F&B business challenges
  • Served as lead volunteer in community foodbank initiative, supporting sustainable food distribution throughout 2024
  • Completed management training on Team Motivation and Leadership through standard, 2016
  • ServSafe Food Handler certification through National Restaurant Association, achieved 2024
  • Completed advanced course in Upselling Techniques through process, received certification in 2016
  • International Bartenders Association (IBA) member, involved in continuous learning of global beverage trends
  • Participated in Statewide Workshop on Alcohol Safety and Service Compliance Training, certified in 2019
  • Successfully completed Group Training Course in Sustainable Food Practices at Summit Group, 2020

Certifications

  • Food Allergen Awareness Training Brightline
  • Advanced Bartending Certification
  • OSHA Food and Beverage Safety Certification
  • Professional Catering Manager Certification (PCM)
  • Responsible Beverage Server Certification - Arizona
  • Event and Beverage Service Certification
  • Certified Beer Server (Cicerone Certification Program)
  • ServSafe Alcohol Certification
  • Craft Beverage Management Certificate from Beacon Labs
  • Certified Hospitality Supervisor (CHS)

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