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Skills

  • Dusting furniture
  • Building maintenance
  • Warehouse Management
  • Lean manufacturing techniques
  • Reporting and documentation
  • Quality inspections
  • Sanitizing skills
  • Engineering drawings/standards
  • Adobe Creative Suite repair
  • Fast learner

Work Experiences

  • Provided new Professional House Cleaners with training on all departmental procedures as well as assistance in locating required procedure items and cleaning supplies.
  • Selected orders from various stock locations.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Ensured the highest levels of car safety by completing road tests to ensure proper system operation prior to release.
  • Wiring, plumbing, equipment, and machinery were all repaired by me.
  • Set up station receiving picking and packing orders and gathering packing materials.
  • Improved the efficiency of city buildings and grounds.
  • Mopped, steamed, or scrubbed the floors.
  • Used hand tools to replace worn cutting tools.
  • Kept my supervisor informed about operational issues and changes on a regular basis.

Summaries

  • Quality-driven vehicle repair specialist with extensive experience in body shop platforms working on a wide range of damaged vehicles.
  • We're used to enforcing safe handling of hazardous chemicals.
  • Excellent organizational and attention to detail skills.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Within Construction, senior Professional House Cleaner and outstanding performer in team leadership and performance reporting.
  • Professional House Cleaner with 8 years of successful team leadership and stakeholder engagement experience.
  • All cleaning materials should be used correctly.
  • With over 25 years of commercial and residential construction experience, I am a window and door construction specialist.
  • Expert at collaborating with estimators, clients, representatives, and insurance agencies to ensure high levels of client satisfaction and retention.
  • Capable of planning and completing projects within tight deadlines.

Accomplishments

  • Developed tailored cleaning schedules for 16 high-profile clients, ensuring their homes were maintained to exacting standards, resulting in a 57% increase in client satisfaction.
  • Regularly achieved 47% perfect service scores in client feedback surveys, focused on prompt, thorough, and courteous cleaning sessions.
  • Enhanced the quality control process by implementing a double-check system, ensuring 74% of projects were completed without the need for follow-up corrections.
  • Customer Satisfaction: Achieved high customer satisfaction for professional installation of Microsoft Excel.
  • Reorganized the storage and management system for cleaning supplies and equipment, reducing prep time by 46%, and improving team productivity.
  • Introduced a new time-tracking system which led to a 85% improvement in job completion times, while maintaining attention to detail in all cleaning clients’ properties.
  • Streamlined communication with clients and internal teams by implementing a digital task management platform, reducing client misunderstandings by 19%.
  • Collaborated with team of 5 in the development of procedure.
  • Process Improvement: Implemented productivity improvement plan which resulted in company savings of over $10K in one year. :
  • Improved client retention in the Pacific Northwest by 30% through proactive communication and providing after-service follow-ups.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • National Cleaning & Environment Awareness Association
  • Rotary International
  • Certified Mold Remediator Technician (CMRT) - IICRC
  • Occupational Safety and Health Administration (OSHA) Workplace Safety Course 2019
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Certified Carpet Cleaning Technician (CCT) - IICRC
  • International Council of Nurses

Certifications

  • CompTIA Security+
  • CompTIA A+ Technician
  • Advanced Cleaning Techniques Certification - Cedar Works
  • CPR and First Aid Certification - Northwind
  • Salesforce
  • Certificate in Green Cleaning – ISSA
  • End-of-Lease Cleaning Certification - system
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Personal Protective Equipment (PPE) Compliance Certification – OSHA
  • Residential Cleaning Specialist Certification (RCSC) - Vantage

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