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Skills

  • Customer service
  • Environmental stress testing
  • Process documentation
  • Project organization
  • Data analysis for test results
  • Process improvement
  • Component-level diagnostics
  • Organization
  • Customer-specific testing protocols
  • Team management

Work Experiences

  • Authored and updated test cases for QuickBooks.
  • Accelerated development timelines by 53%.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Achieved a 75% improvement in cycle times.
  • Assessed product performance under real-world conditions.
  • Collaborated across departments.
  • Analyzed detailed test reports.
  • Conducted reliability testing using environmental chambers, stress-testing Salesforce to ensure compliance with ITIL standards.
  • Collected and analyzed test data, improving operational accuracy by identifying 4 key areas for optimization.
  • Contributed to 10 successful product launches.

Summaries

  • Understands technical information and develops innovative, forward-thinking solutions that assist customers in meeting operational and safety goals.
  • Achieved material waste reduction of $10.
  • Adept at collecting and analyzing test data.
  • Conducts root cause failure analysis.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with R&D teams.
  • Committed to improving customer satisfaction.
  • Achieved measurable quality improvement.
  • Costs were consistently reduced while profits were increased.
  • Comprehensive experience in failure mode effects analysis (FMEA) and root cause analysis, driving operational improvements and reducing production delays by 74%.

Accomplishments

  • Trained and mentored a team of 5 junior engineers, improving diagnostic precision and team performance by 75%.
  • Reduced customer return rates by 68% through targeted failure diagnostics and revamped testing workflows.
  • Integrated automated testing solutions that decreased manual intervention by 72%, increasing overall testing throughput.
  • Introduced system monitoring protocols using LabVIEW, decreasing fault detection time by 54% and reducing downtime.
  • Created diagnostic tools for failure mode identification, resulting in a 58% increase in first-pass yield.
  • Implemented real-time monitoring features in LabVIEW, which improved test data traceability by 43%, enhancing overall system diagnostics.
  • Documented and resolved metric which led to system.
  • Collaborated with design engineers to validate product functionality, reducing testing duration by 84% and enhancing test coverage.
  • Led cross-functional team to implement LabVIEW-based testing strategy, increasing efficiency by 36% across test cycles.
  • Spearheaded initiative to update testing instrumentation, improving system accuracy by 34% during the reporting period.

Affiliations

  • Field Programmable Gate Array (FPGA) Designers Alliance – Fault Testing Workgroup
  • Lions Club
  • Global Association for Open Automated Testing (GATP)
  • Association of Test Publishers (ATP)
  • Association for Supply Chain Management (APICS)
  • American Society of Mechanical Engineers (ASME) – Technology Test Applications
  • Automated Testing Institute (ATI) – Advanced Test Standards Forum
  • Jaycees
  • Association for Computing Machinery (ACM) – SIG on Embedded Systems
  • Certified Electronics Technician (CET) Program - Electronics Technicians Association (ETA)

Certifications

  • Certified Electronics Test Development Engineer – Ironclad Systems
  • ASQ Certified Quality Engineer (CQE) - American Society for Quality (ASQ)
  • ISO 9001 Lead Auditor – program
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced RF Design Certification – Meridian
  • Certified Failure Modes and Effects Analysis (FMEA) Practitioner – Meridian
  • Salesforce
  • Certified Test Equipment Specialist – Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified PCB Designer – IPC

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