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Skills

  • Event timeline coordination
  • Customer service excellence
  • Large-Scale Event Coordination
  • Business operations
  • Problem resolution
  • Organization
  • Client Satisfaction Improvement
  • Customer feedback analysis
  • Proficient vision
  • MS Office

Work Experiences

  • Adhered to strict time constraints.
  • Accurately tracked orders.
  • Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling.
  • Conducted menu consultations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Answered 17 calls per the past year to help customers with their questions and concerns.
  • Arranged gourmet dishes for corporate meetings.
  • Aligned services with client expectations.
  • Assisted in menu planning.

Summaries

  • By following strict guidelines in the creation of creative plating presentations, we were able to effectively demonstrate diversity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Adept in sustainable menu development.
  • Catering Specialist with ITIL.
  • Adept Catering Specialist skilled in menu customization to meet diverse client preferences, contributing to a 72% customer satisfaction rate and ensuring repeat bookings.
  • Collaborated with chefs and event planners.
  • Advanced trained and certified food preparation worker with OSHA bringing 3 years of experience and in-depth knowledge of category industry environments.
  • Coached a team of 18 staff.

Accomplishments

  • Introduced an automated post-event survey tool, achieving 25% client response rate and 10 in customer satisfaction improvements.
  • Surpassed annual revenue targets by 47% by implementing dynamic catering packages tailored to diverse clientele.
  • Built strong relationships with external service providers, enabling seamless execution of events with over 12 attendees on tight deadlines.
  • Coordinated setup and breakdown for events, reducing time spent by 15% while ensuring event quality and standards were upheld.
  • Successfully catered 11 high-profile events annually, ensuring quality standards and reducing overtime by 24% through better scheduling practices.
  • Raised the average event spend per client by 66% through cross-selling additional decor, rentals, and service packages.
  • Documented and resolved program which led to framework.
  • Resolved product issue through consumer testing.
  • Established relationships with 11 key corporate clients, leading to repeat business and increasing revenue by 40% year over year.
  • Proactively sought new catering trends, leading to the introduction of Jira improving client experience and operational efficiency.

Affiliations

  • Event Services Subcommittee Member, National Food Services Network (NFSN)
  • Team Leader, Global Catering Logistics Group (GCLG)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Affiliate, International Live Events Association (ILEA)
  • Consultant, National Restaurant Association
  • American Medical Informatics Association
  • Jaycees
  • American Marketing Association
  • Internship, Culinary Arts and Catering Association (CACA), 2021

Certifications

  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Certified Foodservice Professional (CFSP)
  • Google Certified Professional Cloud Architect
  • Food Safety Supervisor Certification
  • Certified Hospitality Supervisor (CHS)
  • Certificate in Event Design and Coordination
  • SafeStaff Foodhandler Certificate
  • Cisco Certified Network Associate (CCNA)
  • Master Certified Food Executive (MCFE)
  • Certified Service Professional (CSP)

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