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Skills

  • First Aid/CPR
  • AML (Anti-Money Laundering) knowledge
  • Communications
  • Fraud detection and prevention
  • Process streamlining
  • Attention to detail
  • Problem resolution
  • Loans
  • Team management
  • Customer complaint resolution

Work Experiences

  • Awarded Excellence Award in 2020.
  • Was in charge of preparing, sorting, and distributing initiative reports to the appropriate branches.
  • Detected and reported overages or discrepancies.
  • Collaborated with auditing team to prepare cash accounts for annual audits, contributing to zero discrepancies.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Awarded Excellence Award for exemplary customer service and complaint resolution, maintaining 60% satisfaction rating over 3 months.
  • Took phone calls about banking products such as checking, savings, loans, and lines of credit.
  • Achieved results in 6 months.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Kept a balancing record with a 16% accuracy rate.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dependable and punctual, with exceptional math skills.
  • Maintain a high level of integrity and accuracy while providing professional and courteous customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Knows how to use a variety of banking and investment products, such as deposit accounts and loans.
  • Adept at recognizing fraudulent transactions.
  • Achieved this in 11 months.
  • In a fast-paced bank, Bulk Teller brings extensive financial and customer service skills.
  • Talented Bank Teller with a high level of accuracy in processing customer transactions, counting money, and maintaining a balanced cash drawer.
  • Adept at managing branch ATM systems.

Accomplishments

  • Streamlined cash counting and balancing procedures, reducing vault balancing time by 69% across 15 shifts.
  • Facilitated a branch-wide initiative to improve customer complaint resolution time, contributing to a 24% drop in unresolved issues.
  • Successfully upsold Salesforce to 17+ clients, increasing branch revenue by 35% in system.
  • Collaborated with regional teams to implement new cash handling policies, decreasing transaction errors by 33% across 7 locations.
  • Developed a cross-training manual on deposit handling for new tellers, reducing onboarding time by 44% and improving procedural accuracy.
  • Recognized with Employee of the Year for consistently exceeding monthly cash processing targets by 52% in 2018.
  • Collaborated with team of 2 in the development of procedure.
  • Contributed to a 25% improvement in operational efficiency by embracing advanced transaction processing technologies like Jira.
  • Recognized for maintaining strict records of all cash transactions, resulting in 9% audit compliance with zero discrepancies.
  • Proficient in procedure, utilizing it to process high-volume client transactions and to reconcile discrepancies.

Affiliations

  • Credit Union National Association (CUNA)
  • Institute of Financial Operations
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Society of Financial Examiners (SOFE)
  • Association for Computing Machinery
  • Lions Club
  • Rotary International
  • Institute of Certified Public Accountants
  • International Organization for Standardization (ISO) - ISO 9001 Quality Management

Certifications

  • First Aid/CPR Certified
  • Advanced Financial Controls Certification (AFC) - process
  • Post-Counterfeit Currency Detection Specialist - initiative
  • Certificate in Vault Handling Operations - category
  • Certificate in Cash Logistics - standard
  • CompTIA Security+
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Certified Bank Teller (CBT) – American Bankers Association

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