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Skills

  • Supervision
  • Scheduling understanding
  • Cross-functional collaboration
  • Sales forecasting
  • Problem-solving aptitude
  • Business review facilitation
  • Client needs assessment
  • Regulatory compliance
  • Service agreements
  • Customer relations

Work Experiences

  • Met sales and service targets of $8 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Collaborated on nationwide marketing campaigns, resulting in 52% increase in new pharmacy partnerships.
  • Collaborated with key stakeholders.
  • Achieved 10% growth across the Southwest.
  • Advocated for product enhancements.
  • Achieved results within the past year.
  • Collaborated on nationwide marketing campaigns.
  • Improved the client organization and goal alignment by automating the process contact management system.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Closed over $15 in sales, which included preparing contracts and processing order forms each 18 months.

Summaries

  • Oversee category territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • Achieved 62% uplift in customer satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Pharmacy Account Manager with 15 years of successful risk assessment and performance reporting experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Innovation Award for top performance.
  • High-achieving Pharmacy Account Manager with a proven track record in sales and extensive Pharmacy knowledge.

Accomplishments

  • Led a pharmacy onboarding initiative that reduced new account integration time by 21%.
  • Documented and resolved category which led to process.
  • Led a team in developing sales training programs that increased product knowledge among field representatives, resulting in a 20% improvement in overall sales performance.
  • Managed a portfolio of 16 pharmacy accounts, consistently delivering against quarterly KPIs and driving a 56% YoY sales increase.
  • Facilitated weekly sales team meetings and professional development workshops, resulting in a 75% overall improvement in team performance.
  • Conducted competitive analysis of local and regional pharmacy networks, leading to a market share increase of 61% in Austin.
  • Monitored competitor activities and adjusted selling strategies, enabling Brightline to outperform competitors by 42% in framework.
  • Drove engagement on e-prescription technology integration, leading to a 16% reduction in processing times.
  • Developed custom pricing solutions for high-value clients, resulting in a 45% increase in contract renewals.
  • Led comprehensive monthly business reviews which highlighted growth areas, contributing to a revenue increase of 54% in 2015.

Affiliations

  • Society of Human Resource Management
  • International Pharmaceutical Federation (FIP)
  • Freemason
  • National Healthcareer Association (NHA)
  • Council for Affordable Quality Healthcare (CAQH)
  • Association of Pharmaceutical Sales Executives
  • Business Marketing Association (BMA)
  • Healthcare Businesswomen’s Association (HBA)
  • American Society of Safety Professionals
  • National Pharmaceutical Council (NPC)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Board Certified Medical Affairs Specialist (BCMAS)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Pharmaceutical Pricing Specialist (PPS) Certification
  • Certified Professional in Healthcare Quality (CPHQ)
  • Managed Markets Certification from Lakeside Partners
  • Certified Pharmacy Technician (CPhT) by Harbor & Co.
  • Project Management Professional (PMP)
  • Pharmaceutical Account Management Certification
  • CompTIA A+ Technician

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