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Skills

  • Mentorship and skill development
  • Customer service
  • POS system expertise
  • Hiring and talent acquisition
  • Team management
  • Product Merchandising and Displays
  • Team building
  • Performance metrics and tracking
  • HR policy compliance
  • Relationship development

Work Experiences

  • Achieved a 84% reduction in training time.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Achieved reduction over 2016.
  • Boosted revenue in peak sales periods.
  • Boosted team productivity by 63%.
  • Achieved a 65% improvement in retention.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Aligned sales tactics with customer engagement insights.
  • Achieved results within the past year.
  • Boosted motivation among associates.

Summaries

  • Built relationships with key clientele.
  • Adaptable and goal-driven Hardlines Team Lead.
  • Hardlines Team Lead with 7 years of successful quality assurance and client relations experience.
  • Proven track record of improving operational efficiency.
  • Achieved a 54% improvement in productivity.
  • Achieved a 29% increase in average transaction values.
  • Sells program and procedure products while keeping up with changing industry trends and customer preferences.
  • Awarded Excellence Award.
  • Professional in retail sales with experience in product placement and merchandising.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.

Accomplishments

  • Devised merchandising layouts for Adobe Creative Suite, driving a 63% increase in impulse purchases.
  • Implemented a loss prevention program by installing ServiceNow, achieving a 26% reduction in theft-related losses.
  • Supervised a team of 18 associates while improving customer engagement scores by 74%, as measured by post-sale surveys.
  • Assessed product displays for compliance with visual merchandising standards, leading to a 55% sales increase in targeted categories.
  • Documented and resolved category which led to standard.
  • Delivered complex HR policy training to new team members, resulting in 41% compliance with company procedures.
  • Reduced compliance issues by 53% through efficient management of team adherence to HR policies.
  • Coordinated floor resets to accommodate new product lines, contributing to a 60% increase in front-facing sales in 2022.
  • Led cross-functional inventory audits, reducing shrink by $15 within 6 months and strengthening overall asset protection.
  • Drove workforce efficiency improvements resulting in a 30% reduction in staff turnover compared to the previous 6 months.

Affiliations

  • National Retail Federation (NRF)
  • Freemason
  • International Association of Business Communicators (IABC)
  • The Retail Academy
  • International Council of Shopping Centers (ICSC)
  • Toastmasters
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Leadership and Management Training Institute Portland

Certifications

  • Business Management Certification from Summit Group
  • Leadership in Employee Retention and Productivity Certification
  • Certified ScrumMaster (CSM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Merchandise Planner
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Retail Associate (CRA)

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