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Skills

  • Budgeting
  • Heavy lifting
  • Time management skills
  • Positive learning process
  • Credit and collections
  • Territory Sales Experience
  • Operations management
  • Advanced music theory
  • Accounts payable/receivable
  • Computer literate

Work Experiences

  • Achieved a 85% resolution success rate.
  • Assisted customers.
  • Achieved greater repeat business.
  • Boosted customer satisfaction by 32%.
  • Adopted a proactive approach to identifying potential issues before they escalated, maintaining a perfect record of zero customer complaints over 2018.
  • Boosted preparation speed by 40%.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Prepared food in batches using standard recipes.
  • Assisted in the early morning stocking process.
  • Replenished condiments, coffee, other beverages, and supplies while keeping the service areas clean.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Contributed to a faster and more efficient team dynamic.
  • Built effective customer relationships.
  • Collaborative Sandwich Artist/Cashier.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer-focused Sales Representative with 18 years of experience solving problems for clients.
  • Creative Sandwich Artist/Cashier with expertise in designing visually appealing sandwich displays, boosting impulse sales by 49% during peak hours.
  • Adhered to portion control standards.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Consistently drove weekly sales by $228,000.

Accomplishments

  • Recorded
  • Developed
  • Reduced
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Consistently upsold drinks and sides with sandwich orders, contributing to a 47% improvement in overall sales per transaction.
  • Ensured fast and personalized service during peak hours, reducing wait times by 11 minutes and maintaining a high rate of customer satisfaction.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Won
  • Earned Employee of the Month 16 times due to exceptional customer service and dedication to team success.
  • Executed upselling strategies during customer interactions, leading to an increase of 4 in weekly revenue.

Affiliations

  • Certified Foodservice Professional Training attended in 2018, reinforcing knowledge on best practices for food handling and inventory use.
  • Enrolled in courses on Nutrition & Menu Planning, allowing for adaptation of sandwich offerings in line with health-conscious consumer trends.
  • Awarded Employee of the Month 3 times for leading sandwich preparation staff and surpassing sales goals.
  • Participated in restaurant-organized customer service training sessions, enhancing interpersonal skills and upselling techniques.
  • Contributor to the initiative Hospitality Management Club, sharing insights on customer experience improvements and food/beverage services.
  • Food Safety Certification 2023, ensuring proficient handling procedures for ingredients and preventing cross-contamination in line with health regulations.
  • Member of Toastmasters International to continuously improve communication and leadership skills pertinent to working in high-traffic environments.
  • Active listener in customer focus groups led by store management, contributing to product development based on direct consumer feedback.
  • Tie-in participant in corporate-led sustainability programs to reduce waste in food preparation and contribute to a greener operational model.
  • Completed a Cash Handling Safety and Security Certification, minimizing financial risks in day-to-day transactions for greater accuracy and efficiency.

Certifications

  • Food Handling Safety Certifications (Level 1)
  • Certified Protection Officer (CPO)
  • Certified Sandwich Artist by Cedar Works
  • Restaurant Sanitation Expert Certification
  • Basic Food Safety Certification by Harbor & Co.
  • POS System Operation Certification by Microsoft Excel
  • Food Safety and Hygiene for Hospitality (FSH) Certification
  • Multitasking in Retail Environments Certification
  • Inventory & Stock Management Certification by Lakeside Partners
  • Hazard Analysis and Critical Control Points (HACCP) Certification

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