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Skills

  • Lead development
  • Multi-Task Management
  • Customer needs assessment
  • Internal auditing
  • Budgeting
  • CRM Systems
  • Customer service
  • Contract negotiation/review/drafting
  • Heavy lifting
  • Domestic and International Experience

Work Experiences

  • Achieved a 85% resolution success rate.
  • Collaborated with management to identify opportunities to optimize workflow, cutting prep waste by 37% and improving efficiency.
  • Cross-trained in multiple roles.
  • Created visually appealing sandwich displays that increased impulse buys by 75% during peak lunch periods.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Mixed soft drinks, water, and program beverages after filling them.
  • Worked with my team to meet all of the food service needs for over 12 customers per day.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Collaborated with management to identify workflow optimization opportunities.
  • Consistently sold 10 more items than the store average.

Summaries

  • Design and development of successful process embedded software applications in the past.
  • Achieved quick conflict resolution.
  • Consistently high-performing Sandwich Artist/Cashier with expertise in process improvements, successfully reducing restocking times by 44% and improving overall productivity.
  • Contributed to in-store initiatives.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Adept at cross-functional roles.
  • Boosted impulse sales by 21% during peak hours.
  • Accomplished in bridging customer needs with dietary restrictions, providing gluten-free, vegetarian, and other inclusive menu options to enhance guest satisfaction.
  • Knowledgable in a variety of design and testing methodologies.
  • Bridged customer needs with dietary restrictions.

Accomplishments

  • Improved
  • Boosted drink sales by 50% through promotion of combo deals and personalized upsell recommendations.
  • Executed upselling strategies during customer interactions, leading to an increase of 4 in weekly revenue.
  • Recorded
  • Identified
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Prepared
  • Conducted daily inventory counts and maintained stock levels to prevent shortages, reducing down-time and stockouts by 21%.
  • Collaborated with the management team to introduce new menu items, contributing to a 7 increase in sales for the quarter.
  • Researched

Affiliations

  • Certification in Upselling Techniques from Workday, boosting sales by promoting premium offerings and combo packages.
  • Attended Restaurant Leadership Conference in 2023, expanding business acumen and leadership skills specific to the food service industry.
  • Member of the International Foodservice Distributors Association (IFDA) to remain updated on supply chain and inventory management improvements.
  • Member of the local Austin Chamber of Commerce, promoting professional networking and community engagement to boost employer visibility.
  • Participated in Zero Waste Restaurant Initiatives, implementing waste reduction strategies that align with company sustainability goals.
  • Recipient of the Exceptional Service Award 2023 from Vantage, acknowledging consistent performance in delivering high-quality customer service.
  • Recognized as a Safety Ambassador within Northwind for adherence to food safety standards and minimizing kitchen hazards.
  • Member of the National Restaurant Association (NRA), familiarized with industry trends and food safety standards to ensure compliance and improve business processes.
  • Completed a Cash Handling Safety and Security Certification, minimizing financial risks in day-to-day transactions for greater accuracy and efficiency.
  • Active participant in Boston community outreach programs, providing food for local events and cultivating customer relationships.

Certifications

  • ServSafe Allergens Manager Certification
  • Cash Handling and Reconciliation Training
  • Inventory & Stock Management Certification by Lakeside Partners
  • High-Volume Fast Food Operations Certification
  • Certified Team Member - QSR (Quick Service Restaurant)
  • Diploma in Hospitality Supervision Brightline
  • Diploma in Customer Service Management
  • Retail Security Awareness Certification
  • Certified Protection Officer (CPO)
  • Customer Service and Cash Handling Certification

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